Store Manager - Luxury Flagship

STORE MANAGER
PALM BEACH FLAGSHIP

Join this luxury fashion house who has built a devoted global following for its sophisticated and contemporary collection full of conversation worthy pieces.

As the brand plans it's next move into the sunny Floridian retail landscape, we are seeking a best-in-class Store Manager to build, lead, and elevate this new flagship location at the Royal Poinciana Plaza. This is a rare opportunity to help define a brand’s presence in one of the most influential fashion markets in the world. Our ideal candidate will naturally be a charismatic, stylistically confident leader who blends curatorial vision with intuitiveness and creativity.

This isn’t just a store manager role. It’s a ground-floor leadership position with enormous room for impact, ownership, and growth.

THE ROLE

As the Store Manager, you will be the heartbeat of the flagship—responsible for driving leadership, culture, customer experience, sales performance, operational excellence, and sophisticated brand presentation. You will build and coach a high-performing team while ensuring the store delivers a truly world-class retail experience. Making every visit feel like a creative project, not just making a purchase.

This role is ideal for an ambitious, entrepreneurial, high-touch leader with a track record in luxury fashion retail.

PROFILE OF THE IDEAL CANDIDATE

• A seasoned retail professional with a passion for world-class customer experiences and fashion

• A people-focused leader who inspires, develops, and elevates high-performing teams

• Entrepreneurial and commercially minded, with proven sales leadership

• Operationally excellent, detail-oriented, and unafraid to build from the ground up

• Energized by fast-paced environments and capable of owning full-floor responsibility

KEY REQUIREMENTS

• 2+ years Store Management experience within luxury fashion with minimum of 2M+ revenue under management (required)

• Previous bridal and/or fine jewelry experience (preferred)

• Experience leading, motivating, and developing teams to exceed sales targets (required)

• Strong understanding of retail operations, VM, clienteling, customer service excellence, and loss prevention (required)

• Familiarity with Shopify POS, RFID systems, Microsoft Office (preferred, not required)

• Ability to work a full-time retail schedule including weekends/evenings (required)

• A strong book of business within the West Palm Beach area (required)

• Currently located in the Palm Beach area and/or able to commute daily to Royal Poinciana Plaza (required)

WHAT YOU’LL OWN

Leadership & Culture

• Lead, coach, and inspire a passionate team to exceed sales, service, and operational expectations

• Deliver in-the-moment training, coaching, redirects, and development conversations

• Build a culture of accountability, empowerment, emotional intelligence, and excellence

Operational Excellence

• Own store KPIs, people management, inventory accuracy, and operational execution

• Ensure compliance with all processes, policies, and standards

• Maintain seamless daily operations across opening, closing, and reporting

Customer & Client Experience

• Create an elevated, intentional, high-touch customer experience that builds loyalty and repeat business

• Foster a client-first environment focused on connection, styling, and experiential retail

Visual Merchandising & Brand Presentation

• Curate the store’s visual presentation to reflect the brand’s aesthetic and commercial priorities

• Ensure every detail—from merchandising to floor layouts—supports conversion, UPT, and AUR

Business Growth & Community Activation

• Partner with regional leadership to design and execute in-store events, activations, and influencer programming

• Leverage local relationships and your personal network to drive traffic, engagement, and cultural relevance

• Identify business opportunities and implement strategies to fuel long-term growth

SUCCESS METRICS

• Achievement of sales, conversion, UPT, and AUR goals

• High levels of customer satisfaction, loyalty, and repeat engagement

• A cohesive, motivated, high-performing store team

• Consistent operational excellence and elevated brand presentati