Senior Manager - Strategy and Operations

Who We Are 

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live.  We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.  

At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company.  

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.  

 

Position Summary 

Reporting to the Vice President of General Management and Operations, the Senior Manager, Strategy and Operations leads cross-functional efforts to develop and execute strategies aimed at optimizing, ensuring operational integrity, and driving revenue growth and value for our partners. The position requires a general manager mindset with strong analytical capabilities, taking ownership of all aspects of business growth & operational initiatives including launching new channels, tracking performance and cross-functional coordination. Success in this role will require a mix of hands-on execution, collaboration, and influencing others to ensure successful financial, operational, and relationship outcomes for our customers and partners. 

Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required. 

 

Responsibilities include but are not limited to:  

Strategic Leadership & P&L Management 

• Develop and execute comprehensive P&L strategies (Revenue and Margin) for assigned partner(s).
• Set performance targets, KPIs, and SLAs aligned with overall business objectives.
• Create and implement cross-functional roadmaps to achieve partner goals and business targets.
• Build structures to ensure accountability for successful delivery of targets in collaboration with the functional leaders.
• Proactively identify operational improvement opportunities to enhance profitability and performance.
• Analyze performance data to make informed decisions that drive business growth.

 

Operational Excellence 

• Lead day-to-day operational execution across assigned business areas.
• Manage cross-functional delivery teams to ensure seamless integration and performance.
• Establish service delivery frameworks and operational playbooks.
• Oversee technical integrations and system performance optimization.
• Resolve operational issues and escalations efficiently.

 

Performance Analytics & Reporting 

• Own partner performance dashboards and reporting systems.
• Conduct comprehensive data analysis to identify trends and insights.
• Develop and track growth & operational metrics to measure business performance.
• Create executive-level performance summaries and business reviews.
• Translate analytical insights into actionable business improvements.

 

Cross-Functional Leadership 

• Lead operational meetings across BD, Marketing, Product & Pricing Customer Care, Claims, IT, and Product teams.
• Drive functional ini