What we offer

Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.

Click on the link below to learn what our employees have to say about Evonik:

https://careers.evonik.com/en/about/meet-the-team/

About the Role

We are seeking a detail-oriented, customer-focused Customer Service Representative to manage customer accounts from order processing to invoicing and payment collection. In this role, you’ll collaborate with internal teams such as Finance, Supply Chain, Purchasing, and Account Management while building strong relationships with domestic and international customers.

Your work will ensure smooth order fulfillment and directly impact our customers' experience and business success. If you are passionate about service excellence, thrive in a fast-paced environment, and enjoy solving challenges, we want to hear from you!

RESPONSIBILITIES

Order Management & Fulfillment

• Process and manage customer orders from receipt through shipment, invoicing, and payment collection using SAP and other business platforms.
• Ensure order accuracy, including pricing, terms, and delivery schedules, while addressing customer-specific requirements.
• Monitor open orders and proactively resolve potential delays.

Customer Support & Communication

• Serve as the primary contact for customer inquiries, including order updates, delivery timelines, and product availability.
• Respond to and resolve customer complaints promptly by collaborating with internal teams.
• Maintain a high level of professionalism and empathy in all customer interactions.

Cross-Functional Collaboration

• Partner with Finance, Supply Chain, Logistics, Purchasing, and Account Managers to ensure seamless order fulfillment.
• Support import/export order management through clear communication with logistics teams and freight carriers.

Data Management & Reporting

• Maintain accurate customer records and order details in SAP and other systems.
• Track and report on order status, delivery performance, and customer satisfaction metrics.
• Identify and suggest process improvements to enhance service quality and efficiency.

Team Support & Development

• Provide backup coverage for teammates during absences.
• Participate in team training and development initiatives.
• Engage in company safety initiatives and contribute to building an inclusive work environment.

REQUIREMENTS

Experience & Knowledge

• Bachelor’s degree in Business Administration, Management, Communications, or a related field.
• Experience in B2B customer service, order management, or sales support (chemical industry or manufacturing experience is a plus).
• Familiarity with order-to-cash processes, logistics coordination, and import/export regulations preferred.

Technical Skills

• Proficiency in SAP, Microsoft Office Suite (Excel, Word, Outlook), Dynamics, or SharePoint (preferred).
• Strong analytical skills to interpret data and resolve service-related issues.

Core Competencies

• Excellent verbal and written communication skills.

• Strong organizational skills with attention to detail and accuracy.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• A proactive approach to problem-solving and process improvement.

Mindset & Approach

• Customer-first attitude with a passion for delivering outstanding service.
• Adaptability and willingness to learn new processes and technologies.
• Collaborative team player ready to contribute to a positive and supportive work environment.
• A solution-driven mindset with a strong