Head of Product Operations

About Index Exchange:Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.
We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.
What’s it like to work at Index?Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're‌ not just buzzwords.
We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.
Are you ready to join the programmatic evolution?We are seeking an exceptional Head of Product Operations to elevate our Product Management organization to new heights. Your leadership will streamline our complex and dynamic team, making us more efficient internally, across departments, and for our global customers. You'll transform our product organization into a seamlessly operating powerhouse. 
Here's what you'll be doing:

• Design, implement, and streamline processes with Product (PM) leaders to improve efficiency, gather key data, set and track goals, standardize problem diagnosis, and create successful outcomes.
• Collaborate with cross-functional teams (Design, Product Marketing, Legal, Policy, and Commercial) to align product processes, support their teams without overburdening PMs, and automate stakeholder input to assess product health and serviceability.
• Oversee and refine tools and systems to support development and operations, owning and driving timelines to ensure successful planning outcomes.
• Develop a strategy and roadmap for operational initiatives, process improvements, and tool implementations that support product delivery.
• Implement communication strategies to ensure transparency and alignment internally and with external stakeholders, working closely with product and marketing leaders to refine communication timelines.
• Own the PM calendar – ensure we are on time and prepared for upcoming standardized events.
• Oversee and improve processes with commercial and go-to-market stakeholders to ensure products are properly launched, measurable, serviceable, and meet business objectives.
• Support strategic planning and execution of operational initiatives aligned with overall business goals and product strategies.
• Coach, manage, support, and mentor members of the product operations team, fostering professional growth and an inclusive, collaborative culture.
• Promote continuous learning and knowledge sharing within the product organization to drive ongoing process improvements and operational excellence.
• Establish and monitor key performance indicators (KPIs) to measure team performance and operational effectiveness, using data-driven insights to drive improvements. 

What we’re looking for:

• Ideally 7+ years of experience within product operations, strategy, or product management at high-growth companies with diverse stakeholders.
• Bachelor's or advanced degree preferred in business, but we emphasize relevant skills and experience over specific degrees.
• Proven track record of leading product operations or similar functions. Demonstrated success in driving organizational change, process development/removal, and successful initiative launches.
• Deep understanding of product development processes, product lifecycle, and associated methodologies (Agile, Scrum, OKRs, etc.) all the way from planning, building, and releasing to supporting existing products. Experience with not only streamlining processes, but also optimizing cross-functional relationships.
• Strong strategic thinking and data-driven problem-solving abilities, with proficiency in product management tools (e.g., JIRA, Confluence, Product Board, etc.) and data analytics platforms.