Staff Site Reliability Engineer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Overview
The ServiceNow SRE team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability and performance of the ServiceNow cloud infrastructure.

Our SRE's are empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. They are also tasked with driving forward the operability of the platform to drive down the number of incidents and to reduce MTTR.

To accomplish this our SRE"s combine software development, networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers. 

Let's get straight to the point.

Do you:

• Have a passion for Software Development?
• Know Linux systems in depth?
• Write code to automate repetitive tasks?
• Smile when you troubleshoot and solve an issue in London from your laptop in San Diego?
• Have years of experience accumulated in roles like Networking, Software Development, or Systems Engineering?

Answer 'yes' to these questions and you are in the front row for a position as SRE at ServiceNow. Go ahead, hit the Apply button and let's have a chat about your skills and experiences.

As an Engineer on the SRE team you will:

• Provide relief and sustainable resolution to issues within our infrastructure.
• Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues.
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
• Join a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.

Qualifications

To be successful in this role you have:

• 6+ years experience with deep knowledge of Linux systems
• 6+ years experience scripting automation at the enterprise level in various languages; we normally prefer Python, JavaScript
• Expert level database skills in administration, troubleshooting, and performance tuning (MySQL, MariaDB, PostgresSQL)
• Expertise in Observability and Monitoring of applications, services, and networks at scale
• Experience with Cloud technologies, preferably Azure
• Senior level networking skills, IP addressing and routing.
• Team-first attitude and an uncompromising attention to detail.
• Excellent collaboration and communication skills
• Ability to work in shifts that cover one weekend day.
• Experience developing on the ServiceNow Platform is a bonus!

GCS-23

For positions in California (outside of the Bay Area), we offer a base pay of $136,800 - $239,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based