Customer Relationship Coordinator

 

Sense the power of light

The ams OSRAM Group is a global leader in innovative light and sensor solutions. With more than 110 years of industry experience, we combine engineering excellence and global manufacturing with a passion for cutting-edge innovation enabling transformative advancements in the automotive, industrial, medical, and consumer industries. “Sense the power of light” – our success is based on the deep understanding of the potential of light and distinct portfolio of emitter and sensor technologies. Around 19,700 employees worldwide drive innovations alongside societal megatrends. Find out more about us on https://ams-osram.com

 

As Business Unit Automotive & Speciality Lamps we support our vision and strategy by expanding our leading position in the automotive lighting market in OEM and Aftermarket. We are in a global leadership position in the automotive lamps business in traditional and LED applications and offer industry leading products in LED lighting to global OEM customers (e.g. with exchangeable LED light sources). We also tackle new growth opportunities in the Aftermarket with our automotive care and equipment portfolio.

Your new responsibilities

Customer Relationship Coordinator Job Responsibilities:

• Ability to multitask in a fast-paced work environment with minimal oversight.
• Communicate with external and internal consumers/customers daily.
• Enter and manage orders including price verification, confirming inventory availability and customer credit status.
• Respond to customer inquiries (via telephone and email) regarding product availability, pricing, and order tracking.
• Respond to consumer inquiries (via telephone and SalesForce) regarding warranty and product technical support.
• Ability to learn product technical information and aptitude relative to the automotive and lighting industries.

Who we are looking for

Customer Relationship Coordinator Qualifications / Skills:

• Customer-focused
• Excellent communication skills (written and verbal)
• Strong organizational skills
• Time management
• Troubleshooting
• Multi-tasking
• Team-focused but self-driven
• Ability to work with a variety of systems, including: 
  
  • Outlook
  • SalesForce
  • SAP
  • Teams
  • Excel
  • Other Microsoft Office and web-based applications as needed

Education and Experience:

• High school diploma or equivalent
• Previous Customer Service and/or SAP experience are a plus
• Ability to speak Spanish or French is a plus