Operations Manager

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

The NOC On-Air Operations Manager is an integral member of Network Origination Center (NOC) On-Air team, which is responsible for the origination and distribution of our NBCU Cable brands and distribution channels, including Peacock.  As a member of the On-Air team, this person should be well-versed in the intricacies of live events and how to plan for and execute them across all automation platforms in the NOC.  The candidate should also be prepared to support the planning and execution of an enterprise-wide technology refresh of the automation system responsible for playout of our broadcast channels.

Responsibilities:

• Plan live events for News, Entertainment, Sports and streaming properties
• Coordinate transmission feeds from fiber and satellite vendors
• Create Live event SOPs and operational guidelines
• Partner with engineering to test all critical on-air systems
• Troubleshoot issues (process & system), identify root causes, and proactively implement sustainable corrective actions
• Provide support during outages or pressing system issues, including off‑hours response
• Support high‑volume and high‑profile operational days, ensuring reliable on‑air performance during peak activity
• Work flexible shifts—including nights, weekends, and holidays—to ensure coverage for live events and increased workload periods

Qualifications

Requirements:

• BA/BS in a related field or equivalent experience.
• 3+ years of experience in broadcast or streaming operations
• 1+ years' experience in a fast-paced environment requiring troubleshooting and process skills, and exhibiting an ability to effectively lead, prioritize and adapt to changing scenarios

Desired Characteristics:

• 5+ years of experience in broadcast or streaming operations
• 1+ years' experience in a leadership role in a fast-paced environment demonstrating the ability to effectively lead, prioritize, energize, and coach others
• Project management experience. The ideal candidate has experience managing scope, schedule, and resources for projects and can effectively lead project teams.
• Technical experience with automated, real-time systems, digital video and audio, troubleshooting and test techniques 
• A track record of meeting or exceeding performance expectations
• Experience successfully communicating with stakeholders and management, both verbally and in writing
• Excellent interpersonal skills; able to communicate effectively with large team in high-pressure situations
• Self-starter that demonstrates initiative and ability to work independently with little supervision.

Additional Requirements:

• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
• Must be able to work in Stamford, CT
• Must have unrestricted work authorization to work in the United States
• Must be at least 18 years old
• Must be willing and available to work any shift including overnight shifts, weekends, and holidays to meet the needs of a 24x7/365 operation, with possibility of schedule changes based on business needs and priorities.

This position is eligible for company sponsored benefits, including