Care Coordinator- Administrative

Are you passionate about helping others and ready for a career where every day truly matters? At Complete Care, we believe in healing with heart — and we’re looking for a compassionate, energetic Care Coordinator: Administrative to join our growing team! If you thrive in a fast-paced environment, love connecting with people, and take pride in delivering exceptional care, we’d love to hear from you.

Position Purpose:

At Complete Care, Patient is Priority. We operate as one unified care team dedicated to delivering exceptional outcomes together.

Summary of Duties:
Responsible for front desk operations including intake, scheduling, compliance calls, documentation accuracy, and communication.
Duties & Essential Functions:

• Greet patients warmly and manage check-in/check-out with precision.
• Schedule and confirm appointments to support care plan completion.
• Execute compliance outreach for missed or at-risk patients.
• Support fulfillment of provider orders and care plan components.
• Collaborate with rehab staff to maintain unified clinic flow.
• Assist rehab team when therapy volume is high.
• Maintain lobby professionalism and organization.
• Support unified clinic-wide efforts toward patient outcomes.

• Collect accurate insurance and demographic information to ensure clean claims processing and proper documentation in EHR system.
• Communicate clearly with patients about copays, deductibles, out-of-pocket estimates, and payment expectations.
• Collect payments at check-in or check-out following company protocols.
• Maintain awareness of various insurance types (PPO, HMO, PIP, WC, Managed Care) and understand how each impacts coverage within Complete Care’s model.
• Identify when services require pre-authorization and initiate the appropriate workflow.
• Monitor, track, and follow up on outstanding pre-authorizations.
• Escalate authorization or eligibility concerns promptly to reduce delays or claim denials.

• Schedule, confirm, and manage appointments across chiropractic, medical, MRI/imaging, injections, procedures, and follow-up services.
• Ensure all patients are fully scheduled throughout their plan of care.
• Perform compliance calls, appointment reminders, and outreach for missed or rescheduled visits.
• Maximize schedule productivity and fill rates across multiple service lines.
• Ensure proper fulfillment of provider-directed orders.
• Provide patients with clear preparation guidance and restrictions based on their orders.

• Support patient compliance through consistent communication and proactive follow-up.
• Monitor show rates, production metrics, and compliance trends.
• Reinforce care plan understanding to support patient engagement.
• Collaborate with leadership to reduce cancellations and improve retention.

• Demonstrate Conscious Leadership—empathy, curiosity, and accountability.
• Exhibit reliability, ownership, and strong follow-through.
• Communicate clearly and compassionately with patients and team members.
• Contribute positively to a unified, patient-first clinic culture.
• Demonstrate flexibility, teamwork, and solution-oriented communication.

• Excellent customer service and interpersonal communication.
• Strong organizational skills and ability to multitask.
• High accuracy in scheduling, documentation, and insurance data collection.
• Adaptability to evolving workflows and clinic needs.

Experience Requirements:
Preferred: 1–2 years administrative or customer service experience; healthcare preferred. We will train service-minded individuals

Clinic hours:

• Monday: 8:00 AM – 11:00 AM, 3:00 PM – 6:00 PM

• Tuesday: 12:30 PM – 7:00 PM