Senior Specialist Payments & Member Support

At the Federal Home Loan Bank of Chicago, employees come first - that’s why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees. 

• Collaborative, in-office operating model

• Retirement program (401k and Pension) 

• Medical, dental and vision insurance 

• Lifestyle Spending Account 

• Competitive PTO plan 

• 11 paid holidays per year

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Who we are:
FHLBank Chicago partners with financial institutions across Illinois and Wisconsin to provide competitively priced funding, support community investments, and deliver value to our members. Created in 1932 as a government-sponsored enterprise, we are a member-owned bank that empowers our members to reinvest in their communities.

What it’s like to work here:
At FHLBank Chicago, collaboration is at the heart of everything we do. From regular All-Staff meetings to our Buddy Program for onboarding new hires, we focus on fostering a connected and inclusive work environment. Through our Office of Diversity, Equity, and Inclusion (DEI), we host events to celebrate differences, identify volunteer opportunities, and promote a culture of growth and belonging. We also offer professional development programs to support your career journey.

What you'll do:

The Senior Specialist, Payments & Member Support supports the daily reliability and continuous improvement of FHLBank Chicago’s payment capabilities—including Wires, ACH, and internal Book Transfers—and contributes to product ownership activities for these payment rails. This role combines strong payment operations expertise with growing product ownership skills, helping shape enhancements, manage small to mid‑sized initiatives, and advance the member experience.

The ideal candidate brings 3–5 years of experience in payments processing, operations, or product support and is ready to take the next step into owning components of the roadmap, defining requirements, and helping strengthen resiliency and controls.

How you'll make an impact:

• Collaborate with a high-performing team that is at the forefront of an evolving technological landscape in the banking industry.

• Facilitate processing of payments (Wires, ACH, Internal Book transfers), in order to provide liquidity to our members and their local communities.

• Manage the accurate and timely resolution of internal and external questions via Salesforce regarding Bank products, accounts, reports, and reconciliations with a high level of service.

What you can expect:

Product Ownership Support (Wires, ACH, Book Transfers)

• Support the product lifecycle: requirements gathering, user stories, backlog grooming, release readiness, and user acceptance testing.

• Conduct impact assessments, maintain business rules and process documentation, and assist with cross‑functional coordination for system enhancements.

• Help track KPIs, identify trends, and recommend improvements to increase efficiency, accuracy, or member satisfaction.

• Assist in preparing communications, training materials, and internal guidance for new features or operational changes.

Payments Operations

• Perform daily processing and monitoring for Wires, ACH, and Book Transfers, ensuring accuracy, timeliness, and adherence to internal controls.

• Manage payment exceptions, returns, and investigations and support end‑of‑day and cutoff activities.

• Collaborate with Technology partners to address issues, validate fixes, and maintain operational readiness.

Risk, Compliance & Controls

• Follow and help enhance first line controls, including reconciliations, callbacks, entitlements, segregation of duties, and workflow documentation.

• Ensure adherence to applicable rules and guidelines (e.g., NACHA, OFAC, Fedwire Operating