GTM Systems & Automation Manager

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

At Diligent, we're building the future with people who think boldly and move fast.  Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking.  Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.  The future belongs to those who keep learning, and we are building it together.  At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

About the Role

Diligent is seeking a Manager, GTM Systems & Automation to operationalize and scale our commercial tech stack. This role sits at the center of Diligent’s AI-first GTM strategy and will be responsible for governing our sales technology ecosystem, driving workflow automation, and ensuring our systems work seamlessly together to enable the field.

What You’ll Be Doing

Systems Ownership & Optimization: Serve as an admin for key GTM tools (e.g., Outreach, Gong, ZoomInfo, Clay) directly managing integration integrity and governance. Partner with the Business Applications team to scope and prioritize Salesforce enhancements that enable data consistency, automation, and field productivity.

Workflow Automation & Integration: Design and implement cross-system automations that streamline lead routing, data enrichment, and customer lifecycle workflows. Partner with the Business Applications team to operationalize data flows between Salesforce and connected tools using Workato.

AI-Native Innovation: Identify opportunities to embed AI across GTM processes and automate repetitive manual work. Partner with Commercial Operations and Business Applications teams to evaluate, pilot, and scale AI use cases across the GTM stack.

Data Integrity & Governance: Define and enforce governance standards for GTM systems data (ownership, enrichment, and sync rules). Partner with stakeholders to identify key fields, objects, and workflows requiring clean, standardized data to support reporting and forecasting.

Team Enablement & Field Partnership: Act as the bridge between GTM technology and the field, gathering feedback to inform priorities. Partner with our Enablement team on documentation, training, and communications that promote adoption and confidence in GTM tools.

 

Qualifications

· 6+ years in GTM Systems, Revenue Operations, or Business Systems roles, including 2+ years in a leadership or project-ownership capacity.

· Strong Salesforce familiarity and hands-on experience with connected GTM tools (Clay, Outreach, Gong, ZoomInfo, LinkedIn Sales Navigator).

· Proven success optimizing commercial systems and automations that improved rep productivity and data quality.

· Hands-on configuration and governance experience, with a bias toward documentation and simplification.

· Excellent communication skills, able to bridge technical and business audiences.

· A product mindset, capable of gathering requirements, managing priorities, and delivering measurable impact.

· Bonus: experience with AI-enabled workflows, automation platforms (Workato, Zapier, N8N), and API-based integrations.

U.S pay range $114,000—$142,000 USD

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs i