Customer Account Specialist - Government Services (Onsite)

Date Posted:

2025-05-13

Country:

United States of America

Location:

HGA31: Atlanta, GA 5159 Southridge Parkway , Atlanta, GA, 30349-5966 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

This position oversees the life-cycle of a repair order from purchase order placement to order closure in the applicable systems. This position creates quotes and sales orders, accurately reflecting customer purchase order requirements, in the SAP Sales & Distribution module. Managing ongoing changes to SAP sales orders, monitoring inventory and billing reports and taking appropriate action is also performed. Regular communication with external and internal customers is necessary. Actions directly impact sales, profit and on-time delivery performance.

 

WHAT YOU WILL DO:

• Demonstrates proficiency with tools, systems, procedures and processes required to create complex orders. May identify trends, analyze problems and suggest alternatives for assigned tasks.

• Monitors inventory to maximize sales and ensures customer order requirements are met, manually creating delivery documents as appropriate.

• Monitors order execution by consulting with appropriate internal counterparts to ensure sales goals are achieved.

• Identify SAP Sales Order Set up processes and constraints to implementing and performing on customer contracts. Can make recommendations to finding necessary alternative sales order set up methods.

• Creates, submits and monitors US Government receiving reports and invoices. With assistance, addresses U.S. Government portal issues. 

• Performs and assists with special projects as required.

• Demonstrates proficiency with government contracts and contract reviews.  Able to provide recommendations or alternatives when it comes to negotiating acceptable terms and conditions.

• Develops and tests new or moderately difficult order administration processes.

• Creates, updates, archives order and customer files, as required.

• Demonstrates proficient ability to use SAP reporting tools to create reports to meet customer expectations.

QUALIFICATIONS YOU MUST HAVE:

• Typically requires a HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.

• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract

• Previous customer service experience is required.

QUALIFICATIONS WE PREFER:

• SAP experience preferred.

• Experience reading and interpreting contracts/warranty documents.

• Experience reviewing and approving customer purchase orders.

ROLE TYPE:

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

WHAT WE OFFER:

Some of our competitive benefits package includes:   

•       Medical, dental, and vision insurance.