Audio Video Field Service Engineer

Position Summary

When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems.

 

Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work and play.

 

As part of the Daktronics team, you’ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits – and the people are second to none.

 

What will the work look like for me?

• Your schedule will vary and will include some nights and weekends depending on business needs.   
• Most of your work will be Monday - Friday during normal business hours.   
• We strive for work/life balance. This position requires working 10+ weekends a year to support events.
• Some last-minute scheduling happens to meet our customers’ needs when an unexpected repair or event happens.   

Onsite Support consists of supporting Daktronics equipment and end customers where the equipment is located. This work will primarily focus on:  

• Providing service, installation, or support during an event at a customer site.  
• Providing on-site technical and maintenance services for Control Systems and Display Systems.  
• Leveraging your knowledge by training our Service Partners.  
• Regularly participating in technical training on new and different products and systems to advance your technical knowledge to support Daktronics Customers.  
• Actively creating and updating knowledge base articles for internal/external use.  
• Perform other duties as assigned or needed to support the efforts of Daktronics.   

Remote Support consists of supporting Daktronics equipment and end customers. This work will primarily focus on:  

• Providing technical over-the-phone support to internal and external customers.   
• Responding to customers’ request for technical support primarily through incoming and proactive outbound calls.  
• Providing software application installation/configuration support along with “how-to” assistance.  
• Troubleshooting and solving basic to sophisticated hardware and software technical issues.   

Where is this opportunity located? 

• Your office will be at your home, located within 30 miles of Poughkeepsie, New York.
• You will travel to customer sites in your Daktronics vehicle within your regional area. You may also travel nationwide or internationally depending on business need.  
• Onsite work can vary by location and from day to day. One day you might work inside a control room, the next day you might be outside on a lift or ladder working with a video display.  
• You are paid for all your working time, including travel time to and from site.  
• When you aren’t working on a customer site, you will work from your home office to remotely support our customers.  

What are the perks?

• Exciting Venues – Your work makes game day memorable!  
• Some of our customers include: Marist College, Army - West Point, Yankee Stadium, Madison Square Garden, Barclays Center, Binghampton Rumble Ponies, University at Albany, MVP Arena
• Technological Innovation – Leveraging strengths in product innovation, manufacturing, and service. No two days are alike, you will experience variety and depth in your work.   
• Growth Mindset – Daktronics embraces challenges, uses feedback to learn from our mistakes, and focuses on future success.  
• Respect – We respect each other and those we work with while welcoming different viewpoints and suggestions. We work as a team towards mutual prosperity.   

General Overview of Compensation & Benefits: 

• The minimum/maximum compensation for this position is $29.00-$35.00 per hour, which is subject to adjustment based on business-related factors including employee qualifications. 
• This position will be eligible for company benefits including health, dental, vision and reimbursement accounts which include health savings and dependent care flexible plans. Other benefits include accident insurance, critical illness insurance, employee assistance program, fitness reimbursement, corporate sponsorship, and adoption assistance. Time Away from Work includes paid time off, holiday, funeral, jury duty, and military. Retirement/Investment Planning includes 401(k), Employee Stock Purchase Plan, and life insu