Property Management Operations Assistant

This is a remote position.

Saturday to Wednesday 2 pm-10 pm (EST) includes 1h unpaid break.

Job Description

Embark on an exciting career as a Night Shift Property Management Assistant in the fast-paced world of luxury vacation rentals. This role offers a unique opportunity to be the backbone of our operations during evening hours, ensuring seamless guest experiences and smooth property management. You’ll be entrusted with managing vital backend tasks, providing top-notch guest support, and contributing to the overall success of our vacation rental portfolio. This position is perfect for a detail-oriented, proactive individual who thrives in a dynamic environment and is passionate about creating exceptional guest experiences.

Responsibilities

• Serve as the primary point of contact for guest inquiries and support during evening hours, managing communications across multiple channels including chat, email, and phone
  
• Efficiently update and maintain reservation details, ensuring accuracy in guest counts, additional fees, and special requests
  
• Coordinate with maintenance teams to address any urgent repair needs, ensuring prompt resolution of property issues
  
• Process and collect payments for additional services, such as pet fees or pool heating charges, maintaining financial accuracy
  
• Provide creative problem-solving support for guest issues that arise during night hours, enhancing overall guest satisfaction
  
• Facilitate a smooth transition of tasks from the day shift, ensuring continuity in guest service and operational efficiency
  
• Utilize property management software and communication tools to maintain up-to-date records and streamline operations
  
• Contribute to the overall guest experience by anticipating needs and proactively addressing potential concerns
  

Requirements

• Excellent written and verbal communication skills in English, with the ability to convey warmth and professionalism in all interactions
  
• Demonstrated problem-solving abilities and a proactive approach to guest service, with a knack for finding creative solutions
  
• Proficiency in using property management software and communication tools, with the ability to quickly adapt to new technologies
  
• Strong multitasking skills and the ability to work independently in a fast-paced, ever-changing environment
  
• Previous customer service experience, preferably in hospitality, property management, or a related field
  
• Detail-oriented mindset with a commitment to maintaining high standards of accuracy and quality in all tasks
  
• Flexibility to work Wednesday to Sunday, from 2 PM to 10 PM Eastern Time, with a positive attitude towards non-traditional hours
  
• Passion for the hospitality industry and a genuine desire to contribute to exceptional guest experiences