Pension Risk Transfer - Senior Client Success Manager

Are you a fast learner who is fascinated by Client interactions?

Are you a talented project manager looking to build your skills working with high profile clients?

Our story 

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” 

Our Values: 

Champion People – be empathetic and help create a place where everyone belongs. 

Grow with purpose – Be inspired by our higher calling of improving lives. 

Be Alight – act with integrity, be real and empower others. 

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. 

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. 

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. 

Learn more at careers.alight.com.  

About the Role

The PRT Senior Client Success Manager has overall accountability for day-to-day operational performance for their aligned client(s). The individual manages the operations teams to deliver quality administrative services.  Additionally, they provide expert consultation, shape decisions, and uncover revenue growth opportunities by understanding client needs.  This will require indirect control and influence of internal teams to convey Alight’s stance on pertinent industry relevant updates.  Finally, this individual may support additional Client Managers, while leveraging their aligned Client Leader to deliver a best-in-class solution for their client(s). 

Responsibilities

• Serving as subject matter expert on Defined Benefit and Pension Risk Transfer regulations, compliance requirements, and industry best practices. Effectively consult and present to external leader roles on onboarding strategies, administrative considerations, and legislative landscape.

• Staying informed about market trends, legislative changes, and emerging technologies in the retirement benefits space.

• Utilizing expert knowledge of PRT/DB to interpret complex client requirements. 

• Support new Group Annuity Contracts from insurers.

• Driving stable and consistent delivery from internal and external partners.  Leverage data to influence and improve process innovation.

• Managing ad hoc client projects while also validating outcomes.

• Partnering with Oversight & Excellence to reduce total cost. Doing this by identifying opportunities to reduce demand, improve delivery model cost, drive efficiency, and leverage scale.

• Collaborating with Renewal Executives and Client Leader to prepare renewals. This includes gauging pulse of key stakeholders and decision-makers to expand or upsell current solution offerings.

• Communicating regularly with client’s contacts at all levels of the organization.

Requirements

• 5+ years of experience in Pension Risk Transfer or Defined Benefit plan administration.