Director, Identity & KYC

About the Role

In this role as the Director of Identity & KYC, you'll be a pivotal part of the Risk management team, shaping how we develop our essential Identity & KYC Programs. Your mission will be to craft and advance a top-notch operations function devoted to refining our member onboarding experience and executing thorough due diligence, consistently adapting our methods as we expand. Collaborating with both in-house teams and outside partners, you'll play a critical role in successfully managing our community's risk profiles, ensuring our systems not only meet but exceed the standards of our fast-growing sector.

The base salary offered for this role and level of experience will begin at $168,570.00 and up to $238,900.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Be a key member of the Risk management team, guiding the expansion of the Identity & KYC Programs within the Financial Crimes & Identity division. Ensure these programs are robust and adjustable to rapid industry changes.
• Design and enhance operations to create a best-in-class onboarding process for members. Lead ongoing due diligence and manage risk profiles proficiently, working with internal teams and external partners to accommodate our sector's growth.
• Work in unison with teams from Risk, Legal, Compliance, Engineering, Product, Member Experience, and our Bank Partners to spearhead and execute KYC project initiatives, aiming to elevate the customer experience.
• Lead a diverse team that includes individual contributors, managers, and business process outsourcing partners. Foster a culture that emphasizes high performance and ensures the effective achievement of set goals.

To thrive in this role, you have

• 8+ years of experience in a people management role, both of ICs and Managers, leading and developing operational teams
• 10+ years of Financial Crimes and operational experience in AML/KYC or related domain
• Extraordinary relationship management and knowledge of the regulatory framework and entities affecting both regulatory and operational risk standards and activities
• Be a proficient analytical thinker and have the ability to leverage data to develop team and organizational metrics, such as KPIs, SLAs, approval rates, capacity planning, and other related performance indicators
• Top-notch communication and teamwork skills, able to inspire teams during complex periods, secure support from senior management, and work well with other departments within the company as well as external partners.
• Strong plus if candidate has Association of Anti-Money Laundering Specialist (ACAMS) certification

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that basic banking services should be helpful, transparent, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FD