Manager, Order Management & Billings

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

• Discovery, offering AI-driven search and merchandising
• Content, offering a headless CMS
• Engagement, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

About the Role:

Bloomreach is seeking an exceptional Manager, Order Management & Billings to join our Accounting team. Reporting into our Director of Revenue, this role will lead the global Order Management & Billings teams and will partner closely with the Collections, Revenue Accounting & Deal Desk teams. This is a very hands-on and high visibility role within the CFO organization with opportunities to drive process improvements while focusing on public company readiness. To be successful, the manager requires a strong understanding of the order-to-cash cycle, excellent communication skills, a high degree of detail orientation, and an ability to multitask and meet deadlines. 

Bloomreach prides itself on a virtual-first work environment that provides flexibility to our employees. However, we do have a globally distributed team across the US and EMEA, so depending on your region/timezone you are located, you may be required to work earlier than 9am (MT/PT) or after 6pm (CET) a minimum of 3 days a week in order to successfully partner with your global teammates. 

What you’ll do:

• Lead day-to-day operations of the Billing and Order Management team, including providing the team with clear expectations, targets and goals
• Responsible for related month-end close and audit related tasks and ensuring all individual and team deadlines are met
• Play a hands-on role to drive team success, including reviewing processed orders to maintain high levels of accuracy, assist with clearing out any backlog at month-end as needed, and reviewing complex deals to ensure compliance with bookings policy
• Provide relevant training to the team for new SKUs & product offerings as needed
• Establish SLA for order processing and responses to inquiries, while striving to reduce processing cycle time and error rates
• Manage backlog of orders to be processed and resolve any bookings issues timely
• Process requests for SLA credits / performance credits
• Manage ARR and booking metrics, and own the weekly and monthly reconciliations of bookings (salesforce opportunities to ERP Sales Orders)
• Partners with FP&A and Sales Compensation teams to resolve questions related to bookings and ARR
• Ensure accuracy of invoicing including working knowledge of VAT/Sales Tax rules and Export Compliance 
• Be a self starter and proactively identify and execute on opportunities to gain efficiencies, improve internal documentation, and implement internal controls to elevate the function to public company standards
• Lead by example as a strong partner to other departments across the organization (including Deal Desk and Revenue Accounting on a regular basis)
• Continuously evaluate and optimize processes, striving to deliver higher process automation, improved accuracy and higher customer service
• Perform people management duties such as delivering effective feedback, setting team goals and measuring success, investing time to help develop each team member’s skills and competencies, and completing annual performance reviews
• Ability to demonstrate good common sense and sound judgment
• Assist with projects and initiatives as required

What you’ll bring:

• 8+ years combined of Billings and Order Management experience at fast paced, high growth organizations. SaaS experience preferred.
• Proven experience with process improvements, learning new systems and implementing internal controls
• Netsuite and Salesforce experience required
• Experience with Zone Bi