Housekeeping Manager (Dayton)

Company Highlights:

The Bright Hospitality Management is reimagining hotel operations by leveraging a tech-forward approach to the guest experience. Our goal is to personalize the stay for each guest driving stellar satisfaction rates. We are currently building out a portfolio of hotels focused on health and wellness called Vitality Hotels. 

Perks:

• 100% company-paid premium for employee-only coverage on select Medical, Dental, and Vision Insurance plans
• 401K program with up to a 4% match and full vesting from day one
• Generous Paid Time Off – 2 weeks annually to recharge and relax
• Flexible Spending Account (FSA) & Health Savings Account (HSA) options for added financial flexibility
• Voluntary Life Insurance to provide additional coverage for you and your loved ones

Purpose of the Role:

Dayton Vitality Hotel is looking for a Housekeeping Manager with great customer service to join our team! This role will be responsible for supervising their own housekeeping crew while ensuring hotel guest rooms, bathrooms, corridors and lobbies are held to a high quality of cleaning standards. This role will report to the Head of Hotel Operations and partner with them to ensure housekeeping operations are at a high standard.  

Responsibilities:

• Supervises housekeeping and laundry staff: participating in associate performance evaluations, training, and development. 
• Assists the Hotel Operations in the development of the department's annual budget. 
• Participates in cost control systems for staffing, inventories, (linen, terry, OS&E, and cleaning supplies. 
• Enforces policies and procedures in the department. 
• Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced. 
• Directs hourly associates and Contract Labor in all areas of the department. 
• Prepares daily assignment sheets for all housekeeping and laundry associates. 
• Maintains cleanliness quality based on hotel objectives. 
• Inspects, monitors, and maintains level of cleanliness in all assigned guest rooms. Reports all unsatisfactory conditions to the Room Attendant assigned and takes personal responsibility to ensure that actions are taken to remedy any substandard cleanliness or maintenance related conditions in each guestroom. 
• Assumes responsibility for the guest feedback and guest service scores in all departmental related indices. 
• Inspects, monitors, and maintains level of cleanliness in event areas, storage areas, restrooms, and public areas and offices. 
• Compiles and reports accurate status of all guestrooms to the front desk department. 
• Maintains productivity and labor cost goals. 
• Conducts formal inventories of linen, supplies, and equipment as required. 
• Participates in the ordering of supplies to maintain adequate inventory levels. 
• Checks all vacant rooms and spaces, public spaces, storage areas, and rest areas each day. 
• Maintains departmental key control. 
• Maintains deep cleaning program. 
• Complete projects as determined by the leadership team 

Qualifications, Skills, Abilities and Experience:

• Analyze and interpret established policies. 
• Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions. 
• Deal with the customers and associates with tact and courtesy. 
• Plan and organize the work of others. 
• Change activity frequently and cope with interruptions. 
• Speak and write clearly. 
• Accept full responsibil