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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Resolves complex technical issues for Truist's Network applications.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 
1. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities.
2. Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
3. Analyzes and observes trends with technical issues and develops recommendations for long- term improvements.
4. Communicates status of issue resolution to internal customers.
 

Detailed responsibilities:

DDI Infrastructure (Infoblox):

• Design, configure, and maintain Infoblox DDI infrastructure including DNS, DHCP, and IPAM services
• Implement and manage IP address allocation strategies and subnet planning
• Monitor and optimize DDI service performance through dashboards and alerting systems
• Perform capacity planning and scalability assessments for DDI infrastructure
• Maintain DNS zone configurations, records management, and delegations
• Plan and execute migrations from Microsoft DNS/DHCP to Infoblox platforms
• Configure and maintain DTC (DNS Traffic Control) for load balancing and failover

F5 Infrastructure (F5 BIG-IP):

• Design, configure, and maintain F5 BIG-IP platforms including LTM, GTM/DNS, ASM, and APM modules
• Implement and manage load balancing policies, pools, virtual servers, and health monitors
• Configure and optimize SSL/TLS offloading and certificate management
• Maintain F5 DNS (GTM) for global load balancing and disaster recovery
• Work with application teams to onboard and optimize application delivery
• Implement traffic management policies and iRules for complex requirements
• Perform system upgrades, patches, and configuration backups

Automation & Integration:

• Develop automation solutions using REST API, Python, Ansible, and Terraform
• Enable self-service capabilities for development teams through automation frameworks
• Integrate DDI and F5 services with CI/CD pipelines and DevOps workflows
• Create and maintain Infrastructure as Code (IaC) for configurations
• Implement declarative automation using F5 AS3 and DO

Support & Troubleshooting:

• Provide escalated technical support for complex DNS, DHCP, IPAM, and load balancing issues
• Perform root-cause analysis and implement corrective actions for service incidents
• Respond to incidents and service tickets in accordance with established SLAs
• Document troubleshooting procedures and resolution steps
• Analyze trends in technical issues and develop recommendations for improvements
• Monitor system health and performance using dashboards and alerting

Standards & Best Practices:

• Implement and maintain security best practices for