Enterprise Customer Success

MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.

We are on a fast and ambitious trajectory and serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world, join us.

We're headquartered in Milan, Italy, where you’ll find most of our employees but the teams you'll work with areas across Europe and the UK.

About the Role

Motork is a company operating in the automotive industry, specifically serving OEMs (Original Equipment Manufacturers). Our Enterprise Customer Success role is within the enterprise business line, which focuses on serving large and complex customers in the automotive industry. The successful candidate will be responsible for managing customer success activities for these customers, ensuring high-quality customer service.

The candidate must have previous experience in the automotive field, with basic knowledge of digital marketing, advertising lead generation campaigns, and Google Analytics. Knowledge of the Salesforce platform is a plus. The role requires excellent communication and organisational skills, fluency in Italian and English, and the ability to meet delivery deadlines.

Responsibilities:

• Manage account activities for both functional and technical aspects, reporting to the Account Manager.
• Ensure customer service in terms of quality of execution, flexibility, and speed of reaction, even to last-minute requests.
• Ensure account management supporting administrative activities, but especially facilitating the generation of up-sell and cross-sell opportunities based on client needs.
• Manage performance marketing campaigns based on the brief received from the client and follow up development with the dedicated in-house team.
• Edit the production of documents such as proposals, slides, reports, and minutes in Italian and English.
• Interpret data and analyse results to monitor project progress and performance and take action to resolve problems and preserve project profitability.
• Produce end-of-month reports on the results of marketing campaigns for clients.

Requirements

What do we expect from you:

• Bachelor's/Master's degree in economics or marketing.
• Ability to build and maintain strong relationships as well within internal matrix organisations.
• Excellent verbal and written communication skills; presentation, customer service, business, and negotiation skills.
• Solid knowledge of Microsoft Office (MS Word, Excel, PowerPoint, etc.).
• Good knowledge of Digital Marketing and Digital Strategy.
• Knowledge of the Salesforce platform.
• Knowledge of advertising lead generation campaigns.
• Knowledge of Google Analytics.
• Organisation and ability to meet delivery deadlines.
• Business proficient Italian and English skills, spoken and written

Benefits

What we offer to our employees:

• A friendly work environment.
• Individual career path and development possibilities (internal/international mobility)
• Telecommuting and freedom to manage their schedules.
• Udemy access. And individual training budget.
• Team spirit to take off internationally.

MotorK is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any kind. Our company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at MotorK are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion or belief, age, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.