About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Position Summary:

The Patient Service Representative (PSR) is serves as a key member on a multidisciplinary team contributing to the daily activities of the medical office team-based care, performing a variety of administrative duties to assist the Care Team with providing patients with the highest standards of medical care and a positive customer service experience. This highly motivated individual works to ensure patient satisfaction and efficient operations, is passionate about patient care, possess strong interpersonal skills, and can function independently. The ideal candidate will be motivated, energetic, and an empathetic communicator who is passionate about delivering the highest quality of care.

Essential Functions:

· Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.

· Check patients in and out

· Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families

· Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.

· Communicates proactively with co-workers, physicians, and patients regarding registration related information.

· Informs patients of delay in physician schedules, assists with patient comfort while delayed.

· Posts all self-pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments.

· Opens and closes batches properly, accurately reconciles collections, prepares deposits, and documents corrections.

· Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers

· Accessing Medicare and payer web sites to determine is AWV or WCC may be performed based on billing parameters.

· Schedules appointments across multiple departments accurately according to department guidelines; using waitlist when applicable.

· Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows

· Initiates authorization request.

· Works cooperatively with clinical staff to ensure timely pre-authorizations.

· Completes referrals according to departmental guidelines and properly enters into the appropriate systems.

· Enrolls patients in patient portal.

· Update lab/imaging/pharmacies.

· Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

General Job Functions:

· Recognizes and performs duties which need to be performed although not directly assigned.

· Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.

· Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.

· Demonstrates the ability to adequately follow downtime procedures

· Other duties as assigned.

Education and/or