Director of Programs and Quality Assurance

Position Summary:

 

The Director of Programs and Quality directs the operations of all Harbor Light SUD and homeless services programs, ensuring the delivery of high-quality, client-centered care. This role implements programmatic and administrative policies and procedures to meet program goals and objectives, while promoting continuous quality improvement. The Director is responsible for ensuring all programs meet or exceed accreditation, contractual, and organizational standards, and align with The Salvation Army’s mission and values. This position also leads agency-wide education and training efforts to build a strong, competent clinical workforce. Additionally, the Director collaborates across departments to expand services and drive program development through data-driven decision-making and quality assurance practices.

 

Essential Responsibilities:

• Makes programmatic and administrative recommendations to the Harbor Executive Director in accordance with the agency/program goals and objectives.
• Provides leadership, supervision, and direction to all Clinical Supervisors.
• Provide leadership and Quality Improvement to SUD, Shelter, and Medical Respite.
• Supervises the shelter Site Administrator by providing programmatic direction and goals.
• Establishes SUD goals and objectives and continuously monitors progress toward attainment of said goals and objectives.
• Develops and manages clinical initiatives with measurable outcomes.
• Formulates objectives, goals, and strategies collaboratively with Executive Leadership.
• Develops, monitors, and analyzes key performance indicators (KPIs) to evaluate program effectiveness, support data-driven decision-making, and ensure continuous quality improvement across all service areas.
• Prepares and delivers reports outlining progress toward meeting annual goals and objectives, to include performance related to clinical activity, service quality, and program safety.
• Chair the Continued Quality Improvement Committee meetings and provide leadership and direction in achieving the goals of the CQI plan.
• Develops and implements a comprehensive mental health program that aligns with the organization's mission and goals.
• Supervises and provides guidance to clinical staff, ensuring the delivery of effective and evidence-based mental health services.
• Oversee program budgeting and financial management, ensuring efficient utilization of resources and compliance with funding requirements.
• Monitors and evaluates program outcomes, utilizing data-driven approaches to assess program effectiveness and identify areas for improvement.
• Develops and oversees a Quality Assurance (QA) plan to ensure compliance with clinical, regulatory, and contractual standards across all behavioral health and homeless services programs.
• Conducts regular audits of client records, clinical documentation, incident reports, and service delivery to identify trends, ensure accuracy, and implement corrective actions when necessary.
• Facilitates regular quality assurance and performance improvement (QAPI) meetings to review key performance indicators, client satisfaction data, and compliance metrics.
• Coordinates staff training on quality standards, documentation best practices, and regulatory compliance to maintain a culture of continuous improvement and service excellence.

 Additional Responsibilities:

 

Qualifications:

Education/Experience: 

• Master’s Degree in Psychology or Social Work
• A Valid State of Michigan LMSW or LPC license
• Minimum of seven years successful experience as an Administrator in the SUD/Behaviorial Health sector

 Skills, Knowledge & Abilities: 

• Familiar with the procedural function of Assessing, Case Managing and Clinical Recording
• Good communication skills
• Possess a working knowledge of Quality Assurance and Contract Compliance parameters
• Possess a working knowledge of addiction recovery

Computer Skills:

• Possess computer skills with a working knowledge of Microsoft Office

 Certi