HVAC TB Customer Service Representative

Be part of the future! 

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference. 

What we offer: 

• Competitive Starting Pay 

• Paid Training 

• Global Advancement Opportunities 

• Company Vehicle (as applicable) 

• Referral Bonuses 

• Comprehensive Benefits 

• Medical/Dental/Vision insurance 

• Health Savings Account (HSA) 

• Life Insurance 

• 401(k) savings plan with company match 

• Short-Term and Long-Term Disability 

• Employee Assistance Program 

• Wellness Program 

• And More! 

What you will do  

Under direct supervision, tracks and provides direct support for the planned service agreement renewal process. Actively participates in accounts receivable activities such as collections and new customer authorizations. Provides back-up customer call handling, as needed. Provides administrative, day-to-day support in the service operational areas.  

How you will do it  

Responsible for the scheduling, tracking and monitoring of the touch point plans and the contract renewal life cycle process with the account owners.  

Raise issues to appropriate individuals for timely follow-up as required.  

May require direct interaction with customers for follow-up to secure purchase orders or to meet special invoicing conditions.  

Updates the Service delivery plans as required by team.  

Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service-related transactions.  

May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.  

Reconciliation of accounts payable exceptions as necessary.  

Researches, resolves or raises accounts receivable disputes as outlined in the partner concern process.  

Works with Accounts Receivables contact to assist with resolution of truck-based team A/R issues.  

Determines appropriate actions for timely resolution.  

If needed, will interact with Customer to resolve receivable issues.  

Processes invoice credits and re-bills, as necessary.  

Proactively contacting customers ensure customer satisfaction and a commitment to pay.  

Updates and retains