Associate Director, M&A IT Service Delivery Manager

Job Description Summary

The Associate Director, M&A IT Service Delivery Manager is a new and essential role within the M&A IT landscape. As part of the Deal Enablement Team, this role is critical for managing and coordinating service delivery for M&A IT projects. Acting as the bridge between M&A IT Functional Leads, internal stakeholders, and vendors. This individual ensures that all project service deliverables are executed on time, within budget, and to the highest standards.

This role requires a solid understanding of IT operations, M&A processes, and vendor management. The Service Delivery Manager will oversee the entire lifecycle of vendor engagements, including contract negotiations, resourcing, and service delivery, while keeping a clear view of the overall project service scope and deliverables.

This is an exciting opportunity to shape service delivery processes, foster strong vendor relationships, and contribute to enhancing the overall M&A IT framework.

 

Job Description

Major accountabilities:

• Serve as the primary point of contact for vendors providing services such as resourcing and service deliverables for M&A IT projects. 

• Keep a comprehensive view of vendor-provided external resources to ensure alignment with project requirements. 

• Build and nurture strong relationships with vendors to achieve successful project outcomes. 

• Work closely with M&A IT Functional Leads to understand each project’s scope and break it into actionable deliverables.

• Oversee service-oriented deliverables, ensuring they meet timelines, quality standards, and budgets.

• Ensure clarity around project scope and identify the appropriate vendor support for execution.

• Lead vendor contract negotiations, focusing on cost optimization and high-quality deliverables.

• Ensure compliance with agreed timelines, budgets, and deliverables as specified in vendor contracts.

• Define and refine processes for the service delivery model to enhance efficiency and scalability.

• Implement best practices to streamline project delivery and strengthen vendor collaboration

• Collaborate closely with the Deal Enablement team to continuously improve the M&A IT framework, ensuring it aligns with organizational goals.

• Provide insights and suggestions for process enhancements and stay informed on trends to improve service delivery in the M&A IT space. 
   

Experience & Skills 

• Bachelor’s degree in IT, Business Administration, Procurement, or a related field. A Master’s degree is a plus.

• Understanding of M&A processes and familiarity with IT project lifecycles. 

• Proven experience in vendor management, including contract negotiation, cost optimization, and oversight of deliverables.

• Procurement experience is highly desirable, particularly in m