Staff Technical Product Manager – CRM Sales

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

Job Overview: 

As a Technical Product Manager, you will play a critical role in driving the success of our CRM products by bridging the gap between technology and business objectives. You will be responsible for defining and managing the product roadmap, gathering and prioritizing product requirements, and collaborating with cross-functional teams to ensure the successful development and launch of the products. Your focus will be on delivering innovative, high-quality solutions that meet the needs of our stakeholders and align with the company's strategic goals.

Our team aspires to create industry’s best intelligent digital Go-to-Market ecosystem, and we work on number of highly visible product initiatives! Join our team to help make business even more successful through our people centric user experience applications. You will be a key part of the decision making process working alongside with your business partners to help bring our lead to cash to the next level!

This TPM role is pivotal in shaping the success of our technical products. If you are a strategic thinker with a passion for technology and a knack for driving innovation, we encourage you to apply and join our dynamic team.

What you get to do in this role:   

• Transform CRM
  • Be part of the team that is transforming CRM from the legacy into something groundbreaking. Bring your industry standard knowledge to help guide the team to the better CRM capabilities guided by AI
• Ongoing Product Health Inspection
  • Delivering to the initiatives is half of the responsibility. As Product Owner, you will be constantly inspecting the product health through understanding end user usage, feedback and existing Product issues
  • Provide the read outs of the product health and recommendation as to what our product roadmap and priorities should be
• Product Strategy and Roadmap
  • Develop and communicate a clear product vision and strategy aligned with the company's overall objectives
  • Create and maintain a product roadmap that outlines the key features, enhancements, and milestones for the product's evolution
• Performance Metrics and Analysis
  • Establish key performance indicators (KPIs) to measure the product's success and iterate based on data-driven insights
• Requirement Gathering and Prioritization
  • Collaborate with stakeholders, to gather and prioritize product requirements
  • Define user stories, use cases, and acceptance criteria to guide the development process
• Technical Understanding
  • Possess a deep understanding of the technology stack, architecture, and technical constraints associated with the product
  • Collaborate closely with engineering teams to ensure the technical feasibility of product features
• Cross-Functional Collaboration
  • Work closely with cross-functional teams, including development, UX design, quality assurance, and operations, to ensure successful product delivery
  • Foster effective communication and collaboration among team members
• Product Development Oversight
  • Monitor and track product development progress, ensuring that it stays on schedule.
  • Make critical decisions and trade-offs to meet project objectives
• Customer Feedback and Iteration
  • Gather an