About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service

• 457B Retirement Plan

• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year

• Competitive medical, dental and vision plans effective within 1 month of start date

Denver Arts & Venues aims to amplify Denver’s quality of life and economic vitality through our premier public venues, public art collection, and free entertainment events and programs. We exist to make Denver the greatest city in the country to live in and visit. And why shouldn’t it be? With our mild sunny weather, parks and trails, arts and culture scene, growing culinary community, a healthy and youthful attitude, all set to a Rocky Mountain backdrop, Denver is the place to call home.

Denver Arts and Venues is deeply committed to an equity, diversity and inclusion (EDI) practice that closes access gaps in arts and culture with urgency and accountability. We believe long term impact requires changing traditional processes, creating new systems, and developing authentic relationships to transformative work. Our works stands at the intersection of arts, culture and community.

We are seeking a friendly and customer-focused Arenas Customer Service Representative to join our team. This role is responsible for providing exceptional service to guests, assisting with inquiries, and ensuring a seamless experience at our arena events. The ideal candidate will have strong communication skills, a positive attitude, and a passion for delivering outstanding customer service.

Key Responsibilities

• Manage the lost and found system efficiently, ensuring items are properly logged and returned to owners when possible.

• Assist with procurement tasks, including ordering and inventory management for guest services.

• Handle incoming calls and emails, responding to inquiries and directing requests to the appropriate departments.

• Provide accurate information about arena events, schedules, and services.

• Address and resolve guest concerns in a professional and timely manner.

• Monitor and ensure compliance with arena policies and safety procedures.

• Work collaboratively with security, event staff, and management to enhance guest experiences as needed

• Maintain a clean and organized work environment.

• Manage the lost and found

Ideal Candidate

• Passionate about providing exceptional guest experiences.

• Energetic and enthusiastic with a positive attitude.

• Adaptable and able to think quickly in high-pressure situations.

• Strong team player with the ability to collaborate effectively.

• Self-motivated with a proactive approach to problem-solving.

• Comfortable interacting with diverse audiences in a professional manner.

• Willing to go above and beyond to create memorable experiences for guests.

Minimum Qualifications

We understand that your time is valuable please do not apply unless you meet the following minimum qualifications:

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

• Experience Requirement: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III).

• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.

About Everything Else

Job Profile

CC1503 Administrative Support Assistant IV

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$22.01 - $33.02

Starting Pay

Based on Experience and Educatio