Manager, eCommerce Business Operations

As part of the Digital Merchandising Business Operations team, work across several lines of business to be the merchandising general manager for Kroger eCommerce across several retail divisions/geographies. Interact across the entire eCommerce portfolio with a focus on continuous optimization of existing business lines, the largest of which are grocery pickup and delivery. Be the voice of the customer, understanding their pain points and then work across the organization to improve them. Shape and direct the priorities and project flow of the eCommerce business teams to meet the changing needs of customer value proposition across key markets. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

- Analyze sales performance and develop plans to support business needs, constantly assessing business results to drive revenue, profit, and market share
- Manage smaller scale test-and-learn projects to develop learnings that can be applied to the entire enterprise
- Work with cross-functional partners including site merchandising, marketing, operations and 84.51 to implement tactics to drive results
- Measure tactical results of incremental plans, including the creation of measurement plans and reporting tools
- Deliver well-structured, executive-level communications and presentations to gain buy-in and drive action
- Use business metrics across modalities, retail divisions, and category groups to build a prioritized strategy to support achieving team success metrics
- Coordinate and align project prioritization across cross-functional partners based on financial opportunity and return on investment
- Establish benchmarks and own the reporting metrics for the Merchandising Performance team metrics and KPIs
- Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports
- Find ways to drive process improvement and implement change
- Travel up to 25% to support the business
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
 

Minimum
- Bachelor's Degree business, marketing, or related field 
- 2+ years of experience managing profit and loss statements
- 2+ years of experience in using operational, marketing, and site levers to drive results in an eCommerce environment
- 2+ years of experience in leading a results-oriented team, including project prioritization, setting team KPIs and objectives/key results, and balancing project workload of the team
- 4+ years of experience in one of the following areas: replenishment buying/procurement, merchandising, store management, operations, brand management or project management
- Strong analytical and problem-solving skills
- Proficient knowledge of financial statements and budgets, as well as experience building financial models
- Demonstrated ability to coach and train
- Strong understanding of retail and eCommerce industry/technical terms and processes
- Ability to use data to influence action plans and associated results across the organization
- Ability to generate actionable insights through analysis of large, complex datasets from different data sources
- Excellent attention to detail
- Strong written and oral communication skills
- Strong organization and multi-tasking skills
- Proficient in Microsoft Office

Desired
- Master's Degree business, marketing, or related field 
- Any experience working with eCommerce merchandising or operations
 

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family! 

What you’ll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll h