Customer Service Representative - Huntingdon,TN

Gränges is a global leader in the rolling and recycling of aluminum, with a proud heritage of over 125 years located around the world. We are an aluminum company dedicated to creating lighter, smarter, and more sustainable aluminum products and solutions for the future. Our 3,500 employees across three continents are the foundation of our success. We are a global company with a local presence, fostering a culture where every employee's contribution is valued. Our core values—Committed, Action Oriented, and Sustainable—guide our work and define our company culture. We believe in empowering our people, trusting them to take responsibility, and fostering an open and inclusive environment where diverse perspectives lead to new ideas and solutions. Our materials are used in essential applications, including heat exchangers for cars, buildings and aerospace to specialty packaging, HVAC and many other niche markets. Our dedication to a sustainable future is not just a goal; it's a fundamental part of our mission, and we are looking for passionate individuals to help us build a better future together.

Gränges is looking for a Customer Service Representative candidate to join our team!

Do you like working in a fast-paced environment, where time flies by?

Do enjoy being part of a team?

Do you take pride in producing quality work?

BENEFITS START DAY ONE

Health & Well-Being​

• Medical, Dental, Vision, Spending Accounts, and Supplemental Health​
• Company-paid disability and life insurance plus additional coverage options​
• 24/7 Teladoc Access for urgent care and mental-health visits plus free diabetes coaching, musculoskeletal advice, and nutrition counseling​
• Employee assistance program​

Grow with Us​

• 401(k) Savings Plan with generous company match​
• Free 1-on-1 financial advice sessions with CAPTRUST advisors​
• Company-provided uniforms and PPE for production positions​
• Paid technical training and safety certifications​
• Service Awards to celebrate every 5th Company anniversary​

Family & Engagement​

• Paid time off including company holidays and vacation (increases with seniority)​
• Company-hosted employee and family events like cookouts, volunteer days, and holiday celebrations​
• College scholarships for children of employees (earn $1,000-$2,500 annually)​
• $20,000 infertility coverage (if enrolled in a company medical plan)​

Note: This is a summary of the compensation and benefit programs available at Gränges Americas Inc. (the “Company”) and does not serve as a statement of eligibility. Official details and eligibility criteria are available in the Company’s official plan documents and/or policies. The Company reserves the right to amend or terminate the plan(s) or program(s) at any time. This summary shall not be deemed to constitute a contract between the Company and any employee or to be a consideration of or an inducement for the employment of any person. Eligible employees must complete all applicable enrollments within the required timeframes for coverage effective on date of hire.

Job Responsibilities

• Process all customer orders in a timely manner and in compliance with customer care best practices to facilitate superior on time and in full to our customers. Daily interaction with customers concerning order deliveries, customer inventories and whether to expedite / schedule additional drivers.
• Exercise superior interpersonal skills inclusive of Listening, Empathy, and Persistence with regards to the customer relationship to achieve excellence in customer satisfaction. Actively decipher customer complex technical specifications and ensure material is within spec. Makes determinations on material that is out of spec and whether to scrap based on customer specifications.
• Ability to adjust, adapt, respond to, and be resourceful in the face of change to deliver business objectives.
• Provide timely information/knowledge regarding order management process, procedures, and system maintenance. Order Receipt, which exercises independent judgment and discretion by evaluating each PO to match plant capabilities for optimal order fulfillment and committing to product and quantity. Follow booking levels in the order book to ensure the customer is meeting