QA Engineer, Product & Technical Support Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a QA Engineer, Product & Technical Support Specialist in India.

This role sits at the intersection of quality assurance, technical troubleshooting, and product support within a fast-paced SaaS environment. You will be responsible for investigating customer-reported issues, validating product behavior, and ensuring the reliability of software releases across multiple systems and workflows. The position requires strong analytical thinking and hands-on technical experience, with an emphasis on debugging, reproducing issues, and identifying root causes. You will collaborate closely with engineers, product teams, and operational stakeholders to improve product quality and customer experience. Beyond testing and support, you will also contribute to documentation, onboarding resources, and automation initiatives. This is a highly dynamic role where curiosity, ownership, and structured problem-solving directly shape product outcomes and customer satisfaction.