Solutions Architect

*This position can be remote within the US*

 

What we’re looking for…

ScienceLogic is looking for a Solutions Architect to serve as the primary technical interface and onsite subject matter expert to customers for the ScienceLogic product line. This role offers the opportunity to join a fast-paced, collaborative environment and work with customers and colleagues from many different disciplines. Do you have high energy, an innovative spirit and a strong professional services background with top technology skills? Then read on.

 

Who we are...

The Professional Services team is composed of groups of highly intelligent and innovative Project Managers, Professional Service Engineers and Consultants who are dedicated to delivering a customer experience second to none. Each team member is as unique as the projects we work on, but one thing remains the same – our commitment and passion to delivering cutting edge technology solutions for hybrid cloud network monitoring.

 

What you’ll be doing…

• Subject Matter Expert on SL1 Platform (Classic and Extended Architecture) design:
  • Specifications
  • Scalability
  • Features
  • Redundancy
  • Security
• Subject Matter Expert on SL1 PowerFlow design:
  • Specifications
  • Scalability
  • Features
  • Redundancy
  • Security
• Subject Matter Expert on SL1 Restorepoint design:
  • Specifications
  • Scalability
  • Features
  • Redundancy
  • Security
• Lead design discussions / workshops
  • Includes customer facing interaction and collaboration
  • Building of architectural diagrams
  • Documentation of design for internal and client consumption
• Designer of Custom Solutions for Customers
  • Work with Sales and SSM team to design custom client requests around
    • Custom Dynamic Applications
    • Custom Run Book Automations
    • Custom Dashboard Widgets
    • Custom Reports
    • Custom Integrations
    • Custom Scripts
• Assist in client pre-assessment and post assessment activities
  • Working with Sales to discuss with clients the value proposition of ScienceLogic Assessment Services
  • Presenting assessment results to clients as needed.
• DevOps
  • Innovating the Operational Insights PowerPacks
  • Help identify and expand the OPIN PowerPacks to cover PowerFlow metrics and configurations
  • Help custom develop custom widgets, dynamic applications, and Run Books to feed the OPIN PowerPacks
  • Manage Deployment Script
• Technical Documentation
  • Design documents
  • Assessment results
  • Requirements checklists
• Forward Thinking
  • Use field experience to expand best practices
  • Use field experience to expand self-monitoring
  • Use field experience to help to mature processes and documentation regarding deployment planning, execution, and follow-up.

 

Qualities you possess…

• Effective team player willing to assist others when needed
• Broad technology knowledge for most ScienceLogic products
• A bachelor degree in computer science/engineering
• Proven experience with implementation of enterprise level network management or application performance products
• Thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices
• System administration/support experience in Windows and Unix environments with an emphasis on Linux
• Have exceptional troubleshooting and customer-handling skills; flexible and willing to learn new technologies
• Excellent written and verbal communication skills
• 10+ years’ experience supporting/using enterprise class infrastructure monitoring platforms
• 5+ years Linux operating system experience
• 5+ years MySQL Database experience
• 5+ years of experience with SNMP and vendor MIB architecture
• 5+ years of experience configuring SNMP trap and/or Syslog alerts
• Strong knowledge of PowerShell, WMI, XML/SOAP
• PHP and/or Python experience desired
• Linux scripting experience desired
• Experience with ITSM, EMS/NMS Systems (EM7, Solarwinds, IBM NetCool/Tivoli Nagios, HP OpenView or similar) and SNMP is a major plus.
• Previous integration experience with ServiceNow, PagerDuty or ITSM platforms is a plus.

 

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.