Operations Support Director

Req ID: 128025 
Remote Position: Yes 
Region: Americas 
Country: USA 

Summary

Provides direct and indirect supervision to all subordinate managers and employees at a site performing highly specialized roles in several major functions or departments. This includes long-term planning, objective setting, policy formation, interpretation and management while providing latitude and discretion to subordinates. Accountable for projects or programs on a multi-national or global basis. Has overall P&L responsibility for site operations or operational accountability for global business units. Work requires investigating and resolving a wide variety of highly unusual conditions that carry long-term implications. Requires developing new strategies, policies, practices, methods, programs or techniques and utilizing them to analyze and interpret difficult problems or situations and/or establishing new strategic direction that is site or multi-site specific. Participates with other senior managers to establish strategic plans and objectives. Has overall responsibility for planning, budgeting, implementing and maintaining costs, methods and employees in a functional area. Makes final decisions on administrative and operational matters in area of responsibility to ensure achievement of objectives. Erroneous decisions will have a serious impact on the overall success of business unit operations. Directs and controls the activities of a broad functional area through several department managers. Assigns objectives, reviews performance and approves employee compensation, coaches for improved performance. Regularly interacts with executives and/or major customers. Interactions normally involve controversial situations, customer negotiations, or influencing and persuading other senior level managers. May represent the organization in public speaking venues and/or community events.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Defines measurement strategy for the company to support operational needs as well as strategic and growth initiatives. 
• Establishes targets based on continuous improvement of historical performance levels and benchmarking to identify necessary levels of performance to achieve industry leading operational performance. 
• Establishes and manages measurement gathering and reporting processes. 
• Organizes and chairs performance reviews with executive team. 
• Logs and tracks corrective actions. 
• Works with Operating units to find optimum solutions for asset and resource requirements. 
• Defines strategies for Operational solutions (ie. equipment AVL, resources demographics, etc.). 
• Develops Operational solutions necessary to support and satisfy Business Development strategies. 
• Anticipates requirements for new market initiatives and provide leadership to prepare the Operating Units to succeed. 
• Study, recommend, implement necessary Manufacturing Execution Systems (ie. SFC, SFR, etc.) to provide Operating Units with the tools they need to efficiently and effectively run their business. 
• Conduct special studies and analysis as required to support senior management decisions and strategies, and drive operational change. 
• Act as a liason between Corporate and the sites / regions for communicating operational initiatives, accomplishments and challenges, and develop /  maintain various global databases for sharing information.

Knowledge/Skills/Competencies

• In-depth knowledge and understanding of Operations and how decisions impact customer satisfaction, product quality, on-time delivery and the profitability of the unit. 
• In–depth knowledge of manufacturing, the production process and the tools and equipment used in the process. 
• Good understanding of interaction between Operations and all other functions in the company. 
• Excellent analytical, negotiation and problem resolution skills. 
• Ability to establish manufacturing goals and coordinate a wide variety of resources to meet quality and quantity metrics. 
• Good understanding of industry performance expectations and definition of industry leading performance. 
• Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion. 
• Ability to effectively communicate with a wide variety of internal and external customers and the senior management team. 
• Ability to effectively lead, manage, train and motivate a diverse group of employees to achieve high performance levels within tight time deadlines in a highly dynamic manufacturing environment. 
• Extensive experience in World Class Manufacturing/Lean implementation. 
• Strong communication and presentation skills 
• Ability to work effectively cross functionally an