Senior Supervisor, Final Assembly Line/Field Service Support (Onsite)

Date Posted:

2025-10-29

Country:

United States of America

Location:

HWA32: US124-Everett (Commando), WA 11404 Commando Road , Everett, WA, 98204 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

The company will offer immigration sponsorship for this position, if needed.​ The company will not seek an export authorization for this role.

Security Clearance:

None/Not Required

Collins Aerospace is hiring a Senior Final Assembly Line Supervisor to support our Interiors products, primarily focused on aircraft seating. In this role, you will lead a team of Field Service professionals and technicians, ensuring high-quality support for our aircraft products. Your leadership will be crucial in coordinating technical support activities, optimizing manpower, and maintaining communication across departments to resolve technical issues efficiently. This role requires a strong focus on customer satisfaction, team management, and adherence to operational procedures.

This is an onsite role based at the Boeing location in Everett, WA, and is eligible for relocation assistance. This position includes rotating weekend coverage, with additional weekend support as needed to meet operational demands.

What You Will Do

• Supervise and coordinate activities of Field Service professionals on the 2nd shift, ensuring compliance with company policies and procedures.
• Lead and schedule personnel responding to both normal and critical maintenance and assembly situations.
• Oversee on-wing maintenance, training, planning, and reporting of product performance.
• Manage technical support activities including aircraft product rework, installation support, and supplier modification changes or upgrades.
• Ensure procedures are followed, documentation is accurate and current, and systems are properly maintained.
• Optimize manpower, time, and equipment resources to meet production and service objectives.
• Manage technical products, services, logistics, and configurations to fulfill customer and contract requirements.
• Conduct technical analysis of product implementations, modifications, and enhancements in accordance with customer specifications.
• Perform preventive maintenance, field changes, and system check-outs on installed equipment.
• Partner with engineering teams to resolve design issues, evaluate product performance, and implement improvements.
• Participate in customer meetings to review quality metrics, analyze data, and identify trends.
• Build and maintain strong relationships with customers, addressing complaints, conducting satisfaction reviews, and driving improvement actions.

Qualifications You Must Have

• Typically requires a University Degree and a minimum of 5 years of prior relevant experience, or an Advanced Degree and a minimum of 3 years of experience, or in the absence of a degree, 9 years of relevant experience.
• Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position.

Qualifications We Prefer

• Prior field support and/or supervisory experience.
• Aviation or aerospace industry experience, particularly in interiors or seating.
• Assembly or installation experience within the aerospace industry, particularly with Interior products or seating.
• Experience supporting Boeing Flight Lines
• Electrical knowledge and troubleshooting experience
• Experience with Velocity and/or CMES programs ideal

What We Offer

Some of our competitive benefits package includes:   

• Medical, dental, and vision insurance  

• Three weeks of vacation for newly hired employees  

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option  

• Tuition reimbursement program 

• Student Loan Repayment Program  

• Life insurance and disability coverage  

• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection 

• Birth, adoption, parental leave benefits 

• Ovia Health, fertility, and family planning  

• Adoption Assistance           

• Autism Benefit  

• Employee Assistance Plan, including up to 10 free counseling sessions  

• Healthy You Incentives, wellness rewards program 

• Doctor on Demand, virtual doctor visits  

• Bright Horizons, child and elder care services