Manager IV, Field Service Engineer (M4) - DRY ETCH

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future. 

What We Offer

Salary:

$112,000.00 - $154,000.00

Location:

Phoenix,AZ

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

Hands on technical DRY ETCH Experience Highly Preferred

Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales. Manage Applied KPI performance, including Customer Acceptance Report (CAR) cycle time, clean desk, reporting hours, Utilization%, Over Time%, Parts Confirmation (TES), parts return, etc.
 

Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty, Comprehensive  Service Agreement (CSA), and Total Kit Management (TKM) cost under reserve.

Prepare and host weekly meetings with the customer to ensure customer satisfaction with Company service and system performance.

Interviews, hires, and trains customer engineers as necessary to ensure they meet tsmc's expectation and support regional business.

Ensures employee satisfaction through:

• Communication of business progress and all related action.

• Setting goals and controlling achievements.

• Establishing training and career development plans.

Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:

Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.

Achieves guaranteed up time and other parameters as sold to customers.

Understand Etch technique issue. Prepare and host regular internal meetings with various function groups to discuss tool uptime, critical issue and action plan, and update/discuss/align with customer.

Understand and meet Applied's Vision, Mission, Value and tsmc expectations, quick response, and technique oriented discussion.
 

Promotes quality improvement processes to:

• Reduce cycle time

• Drive continuous improvement of technical performance 

• Empower the work force

Functional Knowledge

• 3 plus years of hands on DRY ETCH Technical experience highly preferred

• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

• Applies understanding of the industry and how own area contributes to the achievement of objectives

Leadership

• Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

• Identifies and resolves technical, operational and organizational problems 

Impact