Billing Customer Care Specialist I
BrightspeedAbout the role
Company Description
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
Job Description
Brightspeed has an exciting opportunity for a Billing Customer Care Specialist I to join our growing team! As a Billing Customer Care Specialist I, you will report directly to the Manager, Collections & Disputes. You will be responsible for monitoring Brightspeed dispute email mailbox. You will also be responsible for processing and entering customer disputes so that they are handled in a prompt manner. You will be expected to provide superior customer service and to provide prompt responses and resolutions to customer inquiries. Come help us build the best and fastest fiber-optic network in America!
As a Billing Customer Care Specialist I, you will have the following duties:
- Monitor, and own, Brightspeed wholesale customer dispute email inbox.
- Process and input incoming customer disputes into the ticketing system so that they are assigned and worked quickly for our customers.
- Review customer disputes and make sure proper documentation is provided to support their claim.
- Provide customer support on non-dispute related emails that come into the mailbox.
- Work closely with Billing Coordinators on the dispute claims process.
- Handle additional duties from time to time.
Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
- At least 1 year of data entry/administrative responsibilities
- Proficient in Microsoft Office Suite
- High attention to detail
- Organization skills, with an ability to stay focused and on the assigned task.
- Demonstrates flexibility and work collaboratively with team members to high quality service, meet customer expectations, and support business partners.
- Manage multiple tasks accurately and effectively while maintaining high productivity.
- Strong interpersonal and communication skills. Able to communicate effectively orally and in writing.
- Demonstrates integrity and the highest ethical standards in all aspects.
- Ability to learn complex systems, process quickly and be able to convey that knowledge to others.
BONUS POINTS FOR:
- Bachelor’s degree in Finance, Accounting, Business, or related field
- Telecommunications industry experience
#LI-AK1
Additional Information
All your information will be kept confidential according to EEO guidelines.
WHY JOIN US?
We aspire to contemporary ways of working.
We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.
Diversity, equity and inclusion are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer
For all applicants, please take a moment to review our Privacy Notices: