Director of Operational Performance and Data Analytics

 

Zurich North America is hiring an Director of Operational Performance and Data Analytics to join our team!

This role will be responsible for building and maintaining key financial Staffing models and ensures they are aligned with the organizations financials plans and operational priorities.  Develops and delivers Operational scorecards, analytic models, tools, and resources (e.g., segmentation, correlation, multiple regression, trend analysis, behavioral analysis, predictive modeling, etc.) in support of organization.  Assists with generating data-driven insights through partnership and collaboration with segments and business partners, and functional experts to drive fact-based decision making at all levels within the organization.

 

Key Accountabilities

 

• Build Staffing models and KPI’s for new employee performance.
• Supplies information, data, and reports regarding functional activities and processes.
• Develop, enhance, and deliver Operational Scorecards and organizational insights.

• Conduct end-to-end process reviews including process flows, assignment lifecycles, field inputs and process, etc.
• Establish Sales KPI’s and deliver Sales Comp tracking and performance for organization.

• Analyze, interpret, and evaluate organizational performance, results, and trends and initiate appropriate recovery plans to improve performance from various segments.
• Identify and measure team/segment efficiencies.
• Monitor and measure activities for unattached fee sales.
• Monitor and measure performance, sales, and growth in new services.
• Measure and track diversify of ZRS sales outside of headcount dependencies (e.g. cyber sales, IoT sales, subscriptions services, new/select vendors, etc)
• Conduct core analyses based on research and modeling to understand and quantify impact of loss ratio, risks associated with proposed services, processes, policies, regulatory change or other external factors (e.g. environmental, political, economic).
• Independently collate and analyze data using pre-determined tools, methods and formats and make recommendations in order to support the department’s decision-making process.
• Provide data used to help understand customers´ objectives, processes, products and services in order to help understand performance improvement opportunities.

 

Required Qualifications:

 

• Bachelor’s Degree and 8 or more years of experience in Operations, Data Management, Insurance, or related field
  OR
• High School Diploma or Equivalent and 10 or more years of experience in Operations, Data Analytics, Insurance, or related field

 

Preferred Qualifications:

 

• Ability to interpret complex data sets and translate them into actionable insights.
• Experience in a data-driven role, such as a Data Scientist, Data Analyst, or similar position
• Expert knowledge of risk exposures, controls and risk improvement best practices and methodologies
• Strong analytical and problem-solving skills
• People management experience
• Insurance industry certification

 

Compensation for roles at Zurich varies depending on a wide array of fac