Student Safety Specialist (Content Reviewer) — Part-Time / On-Call

<p class="x_paragraph"><span class="x_normaltextrun">Lightspeed’s web filtering and safety monitoring solutions utilize Artificial Intelligence, machine learning, and client input to accurately categorize and analyze internet content and activity. We are looking for an individual who exhibits high attention to detail and exceptional client service skills to join a team that provides an additional layer of human review to those technology services. In this vital <strong>Student Safety Specialist</strong> role, reviewing online activity that is recognized and "flagged" by our technology as potentially concerning or dangerous, <strong>you’ll play a key part in our mission of protecting students</strong> and have a real impact on our clients, students, and the company.</span><span class="x_eop">&nbsp;</span></p> <p class="x_paragraph"><span class="x_normaltextrun"><strong>ABOUT THE JOB:</strong> The following are the essential functions of the position. The list is not exhaustive and may be supplemented as necessary.</span><span class="x_eop">&nbsp;</span></p> <ul> <li class="x_paragraph"><span class="x_normaltextrun">Actively monitor queues to review and act on alerts flagging potentially concerning student activity.</span></li> <li class="x_paragraph"><span class="x_normaltextrun">Analyze flagged content (including self-harm, violence, child sexual abuse material, and bullying) and determine context and student intent.</span><span class="x_eop">&nbsp;</span></li> <li class="x_paragraph"><span class="x_normaltextrun">Identify harmful online behavior and communicate with clients to advise appropriate responses.</span><span class="x_eop">&nbsp;</span></li> <li class="x_paragraph"><span class="x_normaltextrun">Collaborate with other teams (e.g., Technical Support, Sales, Customer Success) to resolve client needs.&nbsp;</span><span class="x_eop">&nbsp;</span></li> <li class="x_paragraph"><span class="x_normaltextrun">Continuously update skills and knowledge on the latest online threats to students.</span><span class="x_eop">&nbsp;</span></li> <li class="x_paragraph"><span class="x_normaltextrun">Review escalated alerts and contact school officials by phone to prompt urgent action.</span><span class="x_eop">&nbsp;</span></li> <li class="x_paragraph"><span class="x_normaltextrun">Identify emerging issues and trends to inform solution development