IT Support Technician

Online applications must be received before 11:59pm on:

July 6, 2025

If a date is not listed above, review the Applicant Instructions below for more details.

Available Title(s):

481C-YN_CS_NPS - IT Support Technician 1

Business Title:

IT Support Technician

Employee Type:

Classified

Position Details:

The Opportunity:

The Edward R. Murrow College of Communication at Washington State University (WSU) invites candidates to apply for our IT Support Technician.

You will provide essential technical support to faculty, staff, and students within the Edward R. Murrow College of Communication. You will be serving as the first point of contact for IT-related inquiries. In this position you will be responsible for independently diagnosing and resolving basic hardware, software, and peripheral issues. Key duties include maintaining and updating computers and related systems across staff, faculty, and instructional labs; assisting IT professionals in providing hardware and application support for day-to-day operations; supporting video and audio needs for meetings and classroom presentations; and performing routine maintenance and troubleshooting. You will also lead student employees on daily tasks and projects, manage the IT Help Desk ticketing system, and maintain the inventory tracking system for computing and software assets. Additional responsibilities include assisting with software review and acquisition processes to ensure effective and up-to-date IT operations throughout the college.

Additional Information:

This is a full-time (100% FTE), permanent position. This position is overtime eligible.

Monthly Salary:  $3,643 to $4,865 | Range 42 Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.

In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.

Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for Classified staff and Total Compensation.

Required Qualifications:

• High school diploma or GED and twelve (12) months of experience resolving customer issues OR equivalent education/experience.

• Demonstrated knowledge of current computer hardware, operating systems and software.

• Demonstrated knowledge of system restore and recovery software.

• Demonstrated knowledge of help desk ticketing systems.

• Demonstrated experience with Adobe Products and Microsoft 365.

Preferred Qualifications:

• Familiarity with providing remote support.

• CompTIA A+ certification.

About the Edward R. Murrow College of Communication:

At the Edward R. Murrow College of Communication at Washington State University, we honor the legacy of one of the most courageous and influential figures in broadcast journalism. Inspired by Murrow’s fearless pursuit of truth and his deep commitment to integrity, our college fosters a culture of critical thinking, ethical storytelling, and social responsibility. With programs spanning journalism, strategic communication, and media innovation, we prepare students to lead in a rapidly evolving media landscape. Our mission is rooted in Murrow’s enduring belief that communication can shape a more informed and just society.

Department Name:

IT Department

Location:

Pullman, WA

Application Instructions:

Applicants must upload the foll