Assistant Manager Patient Access - Central Scheduling - 40hrs

Directly supervises staff and coordinates the daily operations of the Patient Access Scheduling and check in functions for Hospital services, CCSG preregistration and insurance verification at CT Children’s Medical Center. Utilizes judgment in interpreting departmental policies to resolve routine to complex inquiries or patient account problems. Demonstrates effective leadership skills and ability to build a strong departmental team.   Facilitates regularly scheduled area meetings for subordinate staff.  Serves as the primary resource to team members for training, problem resolution, etc.  Promotes growth and personal /professional staff development, and acts as a mentor and role model. This position reports to the Manager of Patient Access.

Patient Scheduling & Registration:

• Supervises and coordinates scheduling and patient pre-registration/registration for Outpatient Services (including satellite areas) in accordance with all medical center policies/procedures and all state/federal regulations. 
• Ensures that staff is knowledgeable in all aspects of registration and insurance regulations to complete an accurate patient account.  
• Oversees Check in functions for hospital services to ensure an optimal patient family experience, complete and accurate account information and point of service collection of patient liability.

Human Resource/ Department Leadership Management:  

• Responsible for effective daily operations of Scheduling, check in, IV, Preregistration and Referrals to meet productivity and quality goals. Plans daily work, sets priorities for team, implements staffing plan, schedule staff and ensures appropriate staffing level to support provider presence.  
• Tracks employee time on the timekeeping system.
• Sets priorities for the team to ensure task completion and coordinates work activities with other leaders. 
• Participates in a variety of managerial activities such as the development, implementation, and enforcement of policies and procedures; and maintains appropriate department files.
• Contributes and engages in change management to effect changes required for improved results.  Provides guidance and direction to staff to achieve goals and results.  Utilizes judgment in interpreting departmental policies to resolve routine to complex inquiries.
• Demonstrates effective leadership skills and ability to build a strong departmental team. Facilitates regularly scheduled area meetings for subordinate staff.    
• Serves as the primary resource to team members for training, problem resolution, etc. Promotes growth and personal/professional staff development and acts as a mentor and role model.
• Provides appropriate development opportunities to ensure staff is competent and continually improving their performance.  Communicates expectations, provides ongoing coaching/feedback, objectively assess employee performance and provide appropriate rewards and recognition.  
• Facilitates teamwork and cooperation among staff.
• Ensures compliance with all Human Resource policies and procedures.
• Participates in the selection, interviewing, hiring, orientation process with the Patient Access Manager in all phases of the performance management process (establishing performance standards, development ongoing feedback/coaching, mentoring, check ins), for assigned staff.
• Audits documentation records regarding incomplete information at time of registration, patient or guarantor interaction, efforts to collect co-payments, estimated self-pay balances and referrals to Medicaid.   
• Ensures all outstanding issues are resolved in a timely manner.   
• Identifies trends and conducts follow-up training to reduce number and frequency of outstanding issues. 
• Works collaboratively with Data Quality Specialist and Trainer to improve registration performance.

Financial Counseling/Patients Accounts:

• Ensures that patient/guarantor demographic and financial information (including insurance verifications, referrals, pre-authorizations, co-payments) required to process registrations is collected and accurately entered into appropriate information systems; the accurate collection and posting of applicable co-payments; and the efficient flow of required patient information to appropriate departments.  
• Investigates patient insurance issues and manages procedures to maximize payment from both commercial and managed care plans. 

Information Management:

• Understands the impact of information obtained through pre-registration/registration processes and the impact on other systems and anticipates issues that may arise.  Collaborates with leadership from CCMC/ CCSG departments, Patient Accounts and IT to automate processes and enhance