Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success

As a Business Experience Planning & Administrative Associate within PNC's C/IB Employee Enablement organization, you will be based in Pittsburgh, PA.

This position offers the opportunity to work from home, but requires the availability to work 1 day a week (currently Tuesdays) in downtown Pittsburgh.

The Business Experience Planning & Administrative Associate is an administrative role that will be responsible for supporting a line of business within the Commercial Loan Operations organization. LO. This will include:

- Supporting VPN suspensions
- Onboarding
- Offboarding
- Setting up and managing meetings
- Coordinating schedules
- Setting up and managing events

The ideal candidate will meet the following qualifications:

- Strong communication skills
- Strong organizational skills
- Microsoft Office experience will be beneficial
- Administrative experience will be beneficial

Job Description

• Provides support and assistance for implementation and/or administration efforts for line of business initiatives. Demonstrates commitment to quality by delivering the CARES model to customers and/or internal partners.
• Delivers problem solving solutions in support of line of business initiatives.
• Partners with other departments or other functional areas in support of line of business initiatives.
• Supports data collection, research and reporting activities for assigned line of business initiatives.
• Works in support of best practices and learning plans that meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.