Assoc. Dir, Project Management Metrics, Analytics, & Performance (MAP) (Hybrid)

Job Description

The Associate Director, Project Management, within Metrics, Analytics & Performance (MAP) will lead project management related to the development, delivery, & maintenance of a portfolio of metrics/analytics projects to support strategic decisions, improve planning/execution, and monitor performance across our portfolio, studies & processes within Global Clinical Trial Operations (GCTO).

Responsibilities include but are not limited to:

• Collecting, assigning, tracking, and prioritizing requests from users requiring modifications (upgrades or bug fixes) to new and/or existing systems

• Manage timelines and resource management through development (i.e. Agile, Waterfall) and release (inc. communication & training)

• Approve change requests for upgrades/bug fixes/data changes and coordinate release planning and assessment for the business in collaboration with our Research & Development IT Division.

• Coordinate all aspects of SIT & UAT, included, but not limited to ensuring the development of test cases, issues tracking, and completion of the proper documentation prior to deployment.

• Collaborate with team members to develop business cases in collaboration with process

• owners/stakeholders and our Research & Development Division IT for new tools/solutions.

• Ensure business needs and criticality of functionality are correctly documented in System

• Development Life Cycle (SDLC) documentation.

• Coordinate the communication of system changes to Business Process/Sub-process

• Owners, requestors, and stakeholders

• Contribute to the ongoing development of processes related to access and support of all released tools

• Collaborate with MAP Team members and our Research & Development Division IT to ensure internal Service Level

• Agreement (SLA) are followed and reviewed/updated once a year.

• Work with IT and support team to create user provisioning and deprovisioning process

• Ensure proper process and guidelines are in place to share and exchange data between applications & apply record retention policy when applicable

• The role must demonstrate appropriate Leadership Standards. Experienced with "getting things done" in a complex work environment is required.

Education Minimum Requirement:

• Bachelor's degree required; concentration in a computer science, data science, scientific or applied discipline preferred

• PMP and/or CPM certification preferred

Experience and Skills:

• Minimum of 8 yrs experience in IT Project Management

• 5 years of experience in clinical research/clinical development preferred

• Basic understanding of System testing & providing training to user communities

• Experience creating Strategic Plans

• Driving large strategic project in a matrix environment

• Knowledge quality management and control tools is required.

• Critically evaluate process implications of system changes and deal with conflict and bring to resolution.

• Able to identify critical input and outputs that drive business processes and dependencies on process (workflow) vs. technology (dataflow).

• Strong understanding of how to use reporting tools, such as Qlik Sense, Power BI as well as modelling and planning tools

• Knowledge of SQL or other database/query tools a plus.

• Excellent teamwork and leadership skills, including conflict resolution expertise and discretion.

• Customer service orientation and the ability to work effectively with clients, third party vendors, quality and IT management/staffs

• Proficient in MS Office,

• Recognized as “team player”

• Committed to continuous improvement

• Analytical ability, good judgment, ability to multi-task & prioritize

• Strong verbal & written communication skills

• Ability to proficiently interact with all levels