Administrative Support Worker Lead-Citi San Francisco

Job Description

The Lobby Concierge will engage all incoming clients, guests, vendors and Citi colleagues entering into the building.   The Lobby Concierge will have a positive, attentive, energetic and approachable attitude.  The Lobby Concierge must be able to deliver the highest level of hospitality while keeping a consistent level of service while escorting High Net worth Guests and Clients to multiple locations within the Citi Building.

Shift - Monday – Friday: from 8:00 am – 5:00 pm

COMPENSATION: The hourly rate for this position ranges from $31.00 to $31.00, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Responsibilities

• Greet all high net-worth clients, external guests, colleagues and vendors when they enter the Citi building maintaining eye contact acknowledging them promptly using “Good morning/Good Afternoon”  

• Speaking warmly while staying professional, engaging clients and guests while efficiently assisting in the check in process or escorting them to their destination

• Reviewing and committing to memory the profiles for VIP guests that are expected for the day  

• Recognizing and welcoming VIP guests

• Register all visitor’s names within the building access portal and provide each guest with a visitor’s day pass to gain access into the building and/or designated floor

• All visitors will be asked to supply proper government credentials.

• The Lobby Concierge will notify the host and escort the guest to the proper elevator bank. 

• Gaining an understanding of the client culture, key areas of activity and creating transparency by serving as an extension of the client  

• Communicating effectively with team members and passing on necessary information to colleagues

• Maintaining a strong awareness of business activity and communicating all updates with your team member

• Proven skill in developing relations with guests, vendors and internal colleagues.

•  Excellent office and computer skills

•  In-depth understanding of essential hospitality standards and company policies.

• Maintain a professional, polite and considerate manner at all times  

•  Adhering to uniform and presentation standards as per the dress policy

•  This role is stationed in the lobby of each building 

•  Maintain clear and presentable working area at all times and report all maintenance hazards and cleaning requests to the Building services 

• Act as first point of contact for all activities and emergencies in the lobby, remaining alert at all times.

• Maintain basic knowledge of shops, restaurants, transportation and attractions

•  Be knowledgeable of the surrounding areas and of current events.

• Adhere to the Company and the building’s policies and procedures

Qualifications

•    High School Diploma or equivalent; some college preferred. 2+ years administrative support experience.
•    Excellent written/interpersonal communication and organizational skills. Proficient in Excel and Word.
•    Ability to optimally connect with employees.
•    Ability to work quickly and efficiently.
•    Strong digital literacy is required of Office (Word, Excel, PowerPoint, etc) Internet, typing, other databases and spreadsheet software.

Education

About Aramark