Senior Product Manager, Telematics Cost & Efficiency

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.

In this position...

Ford Pro Intelligence provides telematics and fleet management services to our commercial and fleet customers. Ford Pro products and services serve as a foundational building block to Ford’s continued leadership and innovation in fleet/commercial vehicle market segments. Fleets are our future, representing a significant portion of vehicle sales and continual expected growth.

Ford is #1 in commercial vehicles in North America and the #1 brand in Europe, but our services business is nascent – huge opportunity to build a new business/market leader.

Ford’s Telematics product is launched/has been in market for several years and is experiencing rapid growth, though there is still meaningful time/room to influence the overall strategy, features, and look/feel of the product and lead the team through a period of breakout growth.

Ford has embedded high-quality modems into all commercial vehicles since 2020 – creating a base of connected vehicles in the market and allowing Ford to meaningfully differentiate from current, aftermarket-hardware-based Telematics competitors.

This position is posted as ‘remote’ unless the selected candidate lives within 50 miles of Dearborn, MI or Palo Alto, CA. If so, then it requires a hybrid onsite schedule, with 4 days a week in office.

What you'll do...

• Own an end-to-end vision, strategy, and roadmap for Cost & Efficiency experiences for Ford’s Telematics products, globally. Cost & Efficiency includes ownership of: Total Cost of Ownership, EV Features, Multi-Make vehicle experiences, and more. Questions you’ll need to answer:
  • What do our commercial customers need? How does this vary by persona? By customer segment? By region?
  • How should these needs be met through in-vehicle, web and app features for Telematics?
  • How well are these customers served today by currently available offerings?
  • How can Ford differentiate and best serve our commercial customers?
• Set and drive the product roadmap to bring your vision to life, working with the engineering and design teams
• Partner with Telematics back-end product, engineering and design to understand what is possible from a data, controls, insights, etc. standpoint and to align on joint roadmaps to create novel, high-value features
• Partner with Product Marketing to assess and integrate 3rd party solutions when applicable
• Work with sales and marketing to ensure your products are commercially successful
  • Conduct primary research (interviews, surveys, attend trade shows, etc.)
  • Consolidate internal knowledge on the customer/prior products
  • Shadow the sales team to pull back knowledge from sales into the product/roadmap
  • Instrument the product to learn directly from use
• Report state out to and manage concerns of executive Ford stakeholders

You'll have...

• Bachelor's degree required
• 7+ years as a product manager, having shipped successful products in the past, ideally in the B2B SaaS space and/or data/insights-heavy products
• Track record of solving tough problems and delivering working solutions throughout career
• Demonstrated effectiveness in large, complex, highly matrixed organizations
• Passion for serving customers
• This position is posted as ‘remote’ unless the selected candidate lives within 50 miles of Dearborn, MI or Palo Alto, CA. If so, then it requires a hybrid onsite schedule, with 4 days a week in office.

Even better, you may have...