Director of Student Accounts

Director of Student Accounts
(Administrator II)

Compensation and Benefits

The Anticipated Hiring Salary is $95,000 - $120,000 per year and is competitive and negotiable depending on the strength of qualifications. This is a CSU Management Personnel Plan (MPP) position.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Job Summary

Under the general direction of the University Controller, the Director of Student Accounts performs a wide range of technical, administrative and analytical functions in support of the operations of Student Accounts, which encompasses the Student Accounts Office, Customer Service area and the University Cashiers Office. The Director provides leadership and management to staff, assists in the development and implementation of policies and procedures while maintaining regulatory compliance and modifies and initiates operational procedures to improve efficiency, meet department objectives, and identifies opportunities for staff development and improvement. This position plays a critical role in planning, development, and implementation of intra/interdepartmental initiatives and maintains liaison activities with other divisions, departments, and college areas to advance cooperative projects and/or programs designed to contribute to campus goals and objectives. In addition, this position manages student communication to ensure that deadlines and important information is sent to students in a timely fashion. The Director evaluates and updates all information communicated on the department web page for accuracy, ease of search topics, and user-friendly reading and understanding.

The Director is responsible for overseeing the day-to-day operations of student accounts including training, evaluating and supervising staff. The Director oversees the receiving and disbursing of university funds and recording financial transactions. This position is responsible for charging, collecting, receipting, and reporting all student fees in accordance with Federal, State, CSU, and University policies. In addition, the Director is responsible for ensuring the proper receipting and safeguarding of payments and deposits made to the University, distribution of payroll and non-payroll reimbursements, student tuition and fee refunds and disbursements, and promoting financial literacy by educating students with respect to their financial activities, including but not limited to; advising students of financial holds and class cancellation actions resulting from non-payment, tuition and fee waiver requests, and student loan advising.

Key Qualifications

• Experience with working with complex ERP systems and the ability to understand both functional and technical requirements related to the system aspects of the position.
• Working knowledge of accounting and internal control principles and practices, especially as related to public universities.
• Ability to research and work with tax laws as they relate to the responsibilities of this position.
• Demonstrated ability to use appreciable judgement to interpret, apply, and develop policies and procedures.
• Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
• Demonstrated ability to maintain a high degree of confidentiality.
• Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and proficiency with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
• Working knowledge of or abi