Associate Director, Reimbursement Operations

Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. argenx is preparing for multi-dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases.

We are building a new kind of biotech company, one that maintains its roots as a science-based start-up and pushes our commitment to innovate across all corners of our business. We strive to inspire and grow our company, our partnerships, our science, and our people, because when we do, we deliver more for patients. 

We are seeking a strategic and experienced Reimbursements Operations Associate Director to join our Patient Services Program (PSP) Operations team at argenx. This is a brand new position and will support PSP management specific to reimbursement operations. This will include working extensively across multiple functional areas, agencies and vendors to establish and evolve patient services.

Roles and Responsibilities:

• Conducting reimbursement needs assessments for the program’s user population which may include healthcare provider office staff, patients, caregivers, and ecosystems.

• Design of program components to meet the identified reimbursement support needs and identification of necessary vendor or service partners, including copay operations vendors

• Conduct RFI/RFP processes to identify best-in-class partners

• Manage contracting process in conjunction with legal and finance to ensure well-defined outcome measures are included

• Develop and maintain platform subject matter expertise aligned with reimbursement personas/capabilities/process flows

• Daily monitoring of reimbursement related analytics and dashboards

• Ensures PSP SOPs and workflows are up to date and accurate

• Manage and improve quality standards of program correspondence, resources and materials associated with reimbursement. Represents team at review committee focused on reimbursement, as needed

• Collaborate with field reimbursement teams and multiple cross-functional teams to identify and resolve issues

• In conjunction with the training team, ensure current training is optimized and serve as SME for any new reimbursement focused training

• Partner with quality entities to ensure appropriate quality standards are being met across program vendors

• Lead all enhancements and optimizations surrounding affordability

Skills and Competencies:

• Understanding of the promotional, medical and regulatory review process and FDA audit guidelines

• Understanding of reimbursement, access and distribution dynamics for specialty products

• High change agility and the ability to create a positive patient experience

• Understanding of the laws and regulations governing provision of access support services

• Ability to apply Compliance Policies and Procedures (CPP) in unstructured and fluid situations

• High level of motivation and a strong ability to find creative solutions to challenging unstructured situations

• Excellent communication (written & verbal), interpersonal influencing skills and prioritization skills

Education, Experience and Skills:

• Bachelor's degree in a relevant field and advanced degree (MBA) preferred

• Minimum of 10 years of experience in a pharmaceutical company, healthcare program management, or consulting organization with a focus on patient support services, preferably in the life sciences sector

• Proven track record in leading operations for multiple support programs

• Outstanding interpersonal skills: Build strong working relationships and manage conflict

• Strong organizational skills: Ability to adapt to change in a high-energy and fast-paced environment

• Excellent communication skills: Clear and concise written and verbal communication to effectively convey information across levels

• Project management skills: Experience working independently and highly detail oriented when developing, executing, and monitoring project plans to meet deadlines

• Analytical skills: Ability to gather and interpret data to inform decision-making

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