Syringe Access Services (SAS) Program Manager

About GlideGLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization. SummaryGLIDE’s Health Empowerment and Access Team (HEAT) programs are at the forefront of innovative and collaborative approaches in San Francisco. The program’s goals are to improve our community’s wellness through linkages to medical services, collaboration with community and city providers, and advocacy for underserved and marginalized individuals. This position manages the Syringe Access and Overdose Prevention Services program specifically.   Under the supervision of the Senior Director, the Program Manager will be responsible for daily management and operations of Syringe Access Services (SAS), inventory management, and time-limited pilot projects that seek to improve harm reduction systems. In this role you will ensure our internal systems are of the highest quality of service, maintain efficient operations, foster collaborations with other community providers and city departments, and promote innovative ways to improve the health and safety of people who use drugs.  Essential skills required for this role are strong communication, coaching, collaboration, and the ability to take initiative and exercise sound independent judgment in decision-making.  

Essential Duties and Responsibilities:

• Oversees the daily operations of GLIDE SAS operations onsite, located at partner sites, at community events, etc. including planning, implementing and evaluating SAS services and operations ongoing.
• Manages the supply of Narcan for program distribution and provide overdose prevention education and Narcan administration to GLIDE in-house staff and community at-large.
• Provides regular team and individual supervision and evaluation of staff.  
• Work with and/or shadow SAS staff providing direct services as needed for staff back up, training, coaching, etc.
• Manage, organize and oversee all SAS supplies and storage unit operations. Responsibilities include ordering, purchasing and inventory management.  
• Maintain ongoing inventory and receipts of delivery. Ensure stock and supplies are monitored and sufficient for the Program. 
• Directly input all SAS data collection and prepare monthly reports and supervise SAS staff to do the same. Support maintenance of program data accuracy and timeliness for program evaluation, funder reporting, and contract performance tracking. 
• Work with Program Director, CALI, Fund Development to draft reports and respond to funder, audit, and external program requests for data, information, tours, etc.
• Formulate and monitor collaborations and working relationships with community organizations and city agencies, in coordination with HRx Director.  
• Attend community and coalition meetings that maintain or create new collaborations, partnerships, and coordination of activities. 
• Develop and monitor important aspects of quality assurance for documentation of services, data collection, inventory management and reporting to funders. 
• Collaborate with GLIDE’s data department to analyze data and develop strategies to meet program objectives and outcomes. 
• Develop and implement policies and procedures to meet city, state, and federal regulations as well as adhere to all professional ethics and standards to ensure rights and privacy of all clients, maintain safety for staff, and compliance with organizational policies. 
• Directly supervises SAS staff and/or other program staff as assigned. 
• Support coordination, scheduling and oversight of volunteers, non-SAS staff and interns placed with SAS. 

Minimum Qualifications:

• 3 to 5 years’ experience in similar or equivalent health access, harm reduction, public health, Substance Use or disease management roles; and/or bachelor's degree in social work, public health, or related field with 2 to 3 years of experience in similar or equivalent health access, harm reduction, public health, Substance Use or disease management roles
• Experience and/or ability to develop, write, deliver and/or implement reports, policy and procedure and oversee other complex program administrative tasks and operations.  
• Demonstrated knowledge