Senior Manager, Data Quality & Growth

 Senior Manager, Data Quality & Growth  

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.  

About the role:  

CHANEL is looking for a Senior Manager, Data Quality & Growth, to join our corporate Data team on the broader Digital and Client Experience organization in New York City. The ideal candidate will play a leading role in guardianship of our client database health for the whole CHANEL US organization. This Data Quality & Growth role interfaces with all our luxury retail divisions and is a key partner to represent the business teams with CHANEL Tech.  

Our ideal Senior Manager, Data Quality & Growth candidate will have a minimum of 7 years of experience in data management, data stewardship and CRM Systems and a passion for data integrity, details, investigations & collaboration.  Exceptional communication, relationship building and project management skills needed to partner with stakeholder groups, analysts, tech teams, etc.  

CDMP, CDS, DGSP or similar Data Certifications highly desired, Salesforce Certified Data Cloud Consultant certification a plus. Looker, Big Query and Power BI experience required.  This position is based in New York City.

What impact you can create at CHANEL:   

Define, align and implement the Data Quality framework:

• Define a data quality framework (KPIs, threshold, naming nomenclature, etc...)  

• Be accountable and responsible for all data quality projects on the business side for the 3 divisions (Fragrance and Beauty, Fashion, Watches & Fine Jewelry)  

• Benchmark our data quality towards industry to ensure CHANEL data integrity leads in the luxury retail industry 

• Propose optimization of data flows to drive efficiencies 

• Find new ways of working to maximize our data usage 

Responsible for our database growth (number of records and enrichment): 

• Develop our data capture strategy 

• Propose touchpoints optimization to maximize client and prospects registrations 

Constant and proactive monitoring of the database to keep it healthy:

• Proactively detect quality gaps to mitigate any business risks through new automated reporting in partnership with Tech team for notification of quality issues as early as possible  

• Perform comprehensive Data Validation on all incremental data sets 

• Operate data stewardship activities for sensitive client profiles in the US with the right level of coordination with other regions on international clients 

Partnership & Collaboration with