Data Center Critical Environment Technician Manager

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Data Center Critical Environment Technician Manager.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CE Technician Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Responsibilities

People Management

· Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

· Model - Live our culture; Embody our values; Practice our leadership principles.

· Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.

· Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Equipment and Systems Operations

· Works on complex, advanced tasks (e.g., stabilization, resolution, recovery) independently. Serves as an operations specialist in a major area of operations (e.g., electrical, mechanical, controls, generators) and provides oversight and training/mentorship to team members on tasks regarding these subsystems. Demonstrates an understanding of and operates equipment and systems across all disciplines (e.g., electrical, mechanical, controls) with knowledge of the interactions between them and overall operation of a data center. Operates all systems and equipment in a safe and professional manner.

· Takes part in, and oversees team in the inspection and supervision of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions to develop and analyze trends. Understands critical system alarms for multiple discipline(s) of equipment, their meanings, and engages with appropriate escalation processes or procedures. Recognizes circumstances where execution would be considered safe to proceed. Performs

various inspections and validations of equipment performance. Monitors the performance from central monitoring locations (i.e., Facility Operations Centers) of maintenance and operations of equipment (e.g., electrical, mechanical, fire/life safety) and understands risks or impacts to other subsystems across the data center. Escalates per applicable policies and standards. Utilizes telemetry, control systems, and other platforms to monitor site status, analyze past and current events, as well as other processes, and can identify all alarms. Uses technical expertise, prior experience, and device analytics to recognize trends with equipment behavior and checks potential issues as they arise. Advises less experienced colleagues on issues found while monitoring applicable CE systems. Ensures all monitoring equipment repair, replacement, and maintenance work meets or exceeds Microsoft Service Level Agreement (SLA) requirements. Uses data trends to develop or produce predictive analyses of equipment performance.

· Utilizes internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work. Tracks utilization and time tracking results for team members, within applicable task management systems. Reviews and validates added required data, documents,