Project Management Team Lead

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are currently seeking a Project Management Team Lead join our Project and Development Services team.

The Project Management Team Lead position is an early-stage management role that blends hands-on project management with people leadership responsibilities. The role involves directly managing and developing a team of project managers while overseeing the execution of corporate real estate projects from conception through completion, including budget management, client relations, and contract compliance.

KEY ACCOUNTABILITIES
 

LEADERSHIP

• Lead, train, manage and develop your assigned team
• Integrate with Regional Leadership and other JLL Service Lines (Finance, Sourcing, Facility Management, Engineering, Occupancy Planning, Transactions, etc.)
• Develop a deep understanding of account policies and procedures in partnership with on-account Project Management Operations
• Demonstrate high energy positivity supporting a solution-oriented environment
• Identify and assess areas of concern regarding potential liabilities and risk
• Demonstrate visible commitment to creating a “one-firm firm” by utilizing cross-discipline teams as needed to meet client needs

RELATIONSHIP MANAGEMENT | CLIENT SERVICE

• Maintain strong working relationships with key Real Estate Services (RES) clients
• Drive the “Trusted Advisory” culture throughout all levels of the team 
• Ensure your team is fully aligned and exceeds cascaded client targets
• Support all client programs and initiatives, proactively identifying opportunities for process efficiency
• Focus on full compliance with all applicable Agreement requirements 
• Research, develop, and implement processes to minimize risk, improve delivery, and maintain high client satisfaction scores

 
PEOPLE MANAGEMENT

• Directly manage a team of project managers
• Responsible for employee management with support from HR delivering personal attention to hiring, onboarding, development, and mentorship
• Develop and foster a high-performing team culture, maintaining high employee engagement scores to minimize attrition
• Ensure compliance with HR policies and talent practices such as midyear and year-end reviews
• Work to establish succession plans, career development plans, conduct regular one-on-one coaching meetings and lead weekly team meetings
• Ensure accurate data is provided to support resource models and align project manager skill sets with work assignments and balance project workload within the team
• Partner with direct manager and HR to promptly address talent needs
• Maintain Vacancy Time to Fill of < 45 Days
• 100% completion of performance evaluations in alignment with JLL and on-account goals

 
KEY PERFORMANCE INDICATORS (KPI)

• Create an environment where direct reports are engaged, understand, and are committed to both JLL and client goals
• Develop a deep understanding of JLL contract requirements and manage the project team to exceeding all contract and project KPI’s
• Drive the achievement of the JLL initiatives and strategies designed to bring long term benefit to the company and the account
• Hold yourself and the team accountable to achieving the designated goals
• Monitor project KPIs, and resolve non-promoter feedback scores

 
CONTRACT / BUDGET MANAGEMENT

• Complete adherence to all contr