Program Manager, Removal and Reinstallations

Brief Description of Sunnova
Sunnova (NYSE: NOVA) is revolutionizing the energy industry as a leading Energy as a Service (EaaS) provider of solar, battery storage, EV charging, and other energy solutions with customers spanning the U.S. and its territories. Founded in 2012, our goal is to provide homeowners, businesses, and communities with a better energy service at a better price – making clean, renewable energy more accessible, reliable, and affordable. At Sunnova, we believe that our success comes from the diversity and creativity of our people. Our team is made up of forward-thinkers who are passionate about changing the energy industry for the better, and we're looking for like-minded individuals to join us. We encourage our people to push beyond traditional limits and explore new horizons – because only then can we truly transform the world for the better. If you're excited about being a part of the fastest-growing segment of the energy industry, we want you on our team!
The Program Manager, Removal and Reinstallations Position Sunnova Energy is searching for a Program Manager, Removal and Reinstallations to own the entire customer journey for the Solar Removal and Reinstall (R&R) program, ensuring a seamless and positive experience from initial inquiry to post-reinstallation support. Leverage industry best practices and financial acumen to maximize customer satisfaction, program efficiency, and financial viability.


Program Manager, Removal and Reinstallations Responsibilities Craft a customer-centric R&R journey:•Design touchpoints throughout the process, from initial contact to post-installation follow-up, ensuring clear communication, proactive updates, and personalized support.•Streamline processes to minimize disruption and delays for customers undergoing renovations or remodels.•Integrate industry best practices in solar panel removal and reinstallation to guarantee safety, quality, and adherence to warranty guidelines.Champion financial viability:•Analyze program data to identify cost reduction opportunities and revenue streams.•Develop and implement financial models to track expenses, profitability, and return on investment.•Secure funding through grants, partnerships, and innovative models like community solar programs.Foster strong relationships:•Collaborate with internal teams (marketing, sales, operations) to ensure a unified customer experience.•Manage and vet contractors, upholding high standards for quality, safety, and compliance.•Build partnerships with solar industry players and community organizations to expand program reach and impact.Drive continuous improvement:•Monitor key performance indicators (KPIs) like customer satisfaction, cost per R&R, and program revenue.•Analyze data to identify trends and areas for improvement.•Implement innovative technologies and processes to optimize efficiency and effectiveness.•Prepare regular reports with actionable insights for the Director, SIFI.

Minimum Requirements•Bachelor's degree in business administration, finance, renewable energy, or a related field.•Minimum 5 years of experience in program management, customer experience design, or a relevant field.•Proven track record of developing and implementing successful customer journeys.•Deep understanding of solar industry best practices, particularly in R&Rs.•Strong analytical, problem-solving, and financial modeling skills.•Excellent communication, interpersonal, and leadership skills.•Ability to work independently and collaboratively in a fast-paced environment.

BenefitsSunnova offers a generous employee reward package that includes:•Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.•Competitive compensation & annual bonus•Paid time off, including 11 holidays and Paid Parental Leave•Cell phone allowance for many roles•Free access to onsite fitness center in Houston and/or discounted fitness memberships through health provider•Complimentary garage parking in Houston
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people.  If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted. We reserve the right to disqualify candidates that we reasonably believe solely relied on AI generated content in the application process.If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications pr