Sales Operations Specialist

About Us:

OpenDrives makes high performance data storage a reality for our customers using our unique combination of hardware and software. Our customers range from Hollywood blockbusters, to medical imaging specialists, to academia, and everything in between. At OpenDrives we are building next-generation data storage solutions for high-performance workflows.

About the Role:

The Sales Operations Specialist will play a critical role in improving and scaling our Sales Operations (Sales Ops) to help OpenDrives effectively and efficiently serve our quickly growing partner and customer base. You will be the primary contact for system, administrative, and management support to our internal Sales and Finance team. This position will communicate frequently with all levels of our Sales team and maintain strong collaborative relationships with other teams as required.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage the opportunity and order process lifecycle between Sales, Manufacturing, and Finance
• Be a key advisor in meeting Sales Ops deadlines by managing processes and taking corrective action as needed
• Advise Operations and Sales leadership on sales tools and recommend changes to control expenses
• Review and manage the support renewal contract management process and make changes to the process as needed
• Be a key advisor in conducting past, current, and future revenue analysis, and operations
• Manage the sales team alignment to sales processes, policies, and procedures
• Manage the coordination to completion of RFI/RFPs in partnership with Sales by engaging key departments while maintaining and improving an RFP repository and best practices processes
• Manage the daily administration and auditing of the CRM (SFDC) and PRM (Impartner) platform
• Maintain SFDC (Salesforce.com) with key artifacts during the sales cycle
• Work closely with Sales Engineering, Finance, Marketing, and other OpenDrives teams to support the sales team’s success
• Develop business development strategies that will align to our solution offering, as well as alignment to our global expansion

Competencies and Skills:

To perform the job successfully, an individual should demonstrate the following.

• Ability to respond and react to internal and external customers
• Tech savvy, highly collaborative, motivated, and focused on the needs of others
• Excellent verbal, written and interpersonal skills with ability to develop internal professional relationships
• Effectively execute and drive desired results
• Clearly communicate & set expectations
• Ability to balance simultaneous projects, evaluate workload and prioritize tasks based on criticality
• Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions
• Displays excellent troubleshooting and creative problem-solving skills, know when to act quickly
• Ability to articulate needs for process improvements

Education and Experience:

• Bachelor's degree in a business-related function
• Minimum of 5-7 years of business operations experience
• CRM software experience preferred
• Preferred experience with sales teams, sales partners or b2b customers

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear; stand and walk. The employee must be able to occasionally lift and/or move up to 10 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any othe