IT Helpdesk Technician - CompTIA Network+ / CCNA Certified

This is a remote position.

Job Summary:

The IT Help Desk Technician will provide technical support, management, and configuration of the organization's network infrastructure. This role includes implementing software and firmware updates, capacity planning, network security, troubleshooting, and contributing to network modernization projects. The ideal candidate will excel at diagnosing and resolving issues while delivering exceptional technical support to both team members and organizational infrastructure.

Key Responsibilities:Network Infrastructure Management

• Perform systems management and configuration of network infrastructure, including applying software and firmware patches.
  
• Execute configuration tasks to ensure optimal performance and reliability of network systems.
  
• Assist in network capacity planning to meet organizational growth and operational requirements.
  

Technical Support and Troubleshooting

• Deliver expert-level support to infrastructure services regarding network-related issues.
  
• Conduct root cause analysis, troubleshooting, and problem resolution to minimize downtime and maintain network performance.
  

Project Support and Development

• Collaborate on network infrastructure modernization projects, ensuring alignment with organizational objectives.
  
• Contribute to technical design and provide input for automation and scripting initiatives to enhance efficiency.
  

Security and Compliance

• Implement and monitor network security measures to safeguard organizational data and systems.
  
• Ensure compliance with organizational policies and industry standards for network security and data integrity.
  

Continuous Improvement

• Provide recommendations for necessary software and hardware upgrades to maintain network stability and performance.
  
• Maintain detailed technical documentation, including configuration changes, support logs, and troubleshooting steps.
  

Requirements

Required Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  
• Experience: Minimum of 2-3 years in network administration, IT support, or a similar role.
  
• Certifications: Preferred certifications include CompTIA Network+, CCNA, or equivalent.
  

Key Skills:

• Strong knowledge of network protocols, hardware, and software systems.
  
• Proficiency in troubleshooting tools and diagnostic techniques.
  
• Familiarity with automation and scripting languages (e.g., Python, PowerShell).
  
• Excellent communication and interpersonal skills to support team collaboration and end-user assistance.
  
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  

Preferred Skills:

• Experience with network modernization projects or cloud migration.
  
• Knowledge of cybersecurity frameworks and tools.
  
• Familiarity with ITIL best practices for IT service management.
  

Benefits

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job